Administration Officer

NHS; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Administrative Officer to join their dynamic team. In this full-time role, you will provide essential support to a multi-disciplinary clinical team, ensuring efficient operations within a busy community service. Your expertise in Microsoft applications and strong communication skills will help maintain high standards of patient care. This role offers a unique opportunity to contribute to the well-being of young people and their families while working in a supportive environment that values teamwork and collaboration. Join us in making a difference in the community!

Qualifications

• Experience providing secretarial support to clinical teams.
• Excellent organizational skills and ability to manage admin systems.
• Proven experience in audio typing and minute taking.

Responsibilities

• Support the multi-disciplinary clinical team in administrative tasks.
• Organize and prioritize workload effectively under pressure.
• Ensure high-quality care from referral to discharge for service users.

Skills

Microsoft Office

Diary Management

Typing Skills

Customer Care

Communication Skills

Organizational Skills

Education

NVQ Level 3 in Business Administration

Audio Typing Qualification

O-Level/GCSE in English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Patient Information Systems (RiO)

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 20 May 2025

Would you like to be part of a team that works well together, always there to help each other?

Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work in Specialist Children and Young People's Community Eating Disorder Service (CEDS)

CEDS provides community support and hospital in-reach. This specialist service supports young people and their families in the community to manage their condition and prevent hospital admission. CEDS provide family based therapy in a range of settings as well as specialist clinical assessment and in-reach to paediatric and acute mental health settings.

CEDS is a very busy service, this role is to support the multi-disciplinary clinical team, including the medical secretaries to ensure that our service users receive high quality care from referral through to discharge.

Please note: The service base is currently at Ravenswood Clinic, however they will be decanting to Benton House, Sandyford Road, Newcastle, NE2 1QE, upon completion of renovation's

The ideal candidate should:

• have experience of working with Microsoft packages and electronic record systems
• have proven experience of complex diary management.
• have advanced typing skills.
• have excellent customer care and communication skills.
• a good working knowledge of office procedures.

This post is a full-time post, Monday to Friday, 09:00 am to 17:00 pm, 37.5 hours per week and is office based.

Main duties of the job

The post holder will be able to meet/demonstrate the following:

Demonstrate extensive experience of providing secretarial support to the clinical team and work collaboratively.

Demonstrate excellent organisational skills and experience of establishing, managing and maintaining admin systems.

Organise own workload on a daily basis, able to work under pressure, meet deadlines and be self-motivated.

Confident and competent in administration tasks including experience of minute taking and audio typing skills.

Experience working with software packages including Microsoft Word, Excel, Outlook, Microsoft Teams and Patient Information Systems (e.g. RiO).

Demonstrate the Trust's Vision and Values in every aspect of their practice and actively build working relationships with others.

Demonstrate excellent interpersonal and communication skills, dealing with patients, carers and professionals, in some cases where there are barriers to communication or understanding.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

The post holder should have the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted

Please find attached job description for full details.

We welcome your application.

Please give us a call if you would like to have a chat with us about the role.

Person Specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent, including English and Maths
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills
• Typing in real time
• Shorthand skills

Role/Team specific requirements

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

• Discrete in handling confidential and sensitive information

Additional Requirements

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust