Administration Manager – Wheelchair Services

University Hospitals Coventry and Warwickshire NHS Trust; Daimler Green; On-site; GBP 32,000 - 39,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is recruiting an Administration Manager for Wheelchair Services. The role oversees the administrative team and daily operations, supporting clinical leadership and performance management to ensure patient-focused service delivery.

The post is a full-time, Monday–Friday position. The trust emphasizes staff development, wellbeing, equality, and high-quality patient care across sites.

Qualifications

• Degree or equivalent experience in a relevant field.
• NVQ4 in Business Management or equivalent, or working towards.
• ECDL or equivalent certification.

Responsibilities

• Act as the lead for managing recruitment retention and selection of administrative staff.
• Deal with sickness review, disciplinary, capability and grievance issues as required.
• Co-responsibility for education and development of administrative staff including Personal Development Reviews.

Skills

Organisational skills

Team leadership

Communication

Decision making

Project management

Report writing

Interpersonal skills

Prioritisation

Education

Degree or equivalent experience

NVQ4 in Business Management or equivalent

ECDL or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Administration Manager – Wheelchair Services

The closing date is 17 November 2026

We are looking for an organised and motivated Administration Manager to join The Wheelchair Services to oversee the day-to-day management of the administrative team/office.

Working closely with the service Clinical Lead and Operations & Performance Manager, you will support the delivery of an efficient, responsive and patient-focused service.

You will be responsible for maintaining effective working relationships both inside and outside the Trust.

You will coordinate operational priorities, oversee staffing and workload allocation, and help ensure the sustained delivery of key operational targets.

This is an excellent opportunity to develop your administrative career, contribute to service improvement while supporting staff development, wellbeing and continuity of service.

This is a fulltime post to be worked Monday to Friday.

Please note this vacancy is not eligible for sponsorship.

Main duties of the job

To assume overall responsibility for the administrative business as usual management of the department with specialist knowledge in particular areas in line with service requirements.

This will require:

• Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.
• Participation in the developing and updating of current local and Trust wide training packages in line with National guidance.
• Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.
• Responsibility for department performance including participation in the setting of objectives and standards.
• Representing the department in appropriate forums.
• Continuous review/updating of administration policies and procedures and supporting documentation for systems.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Acting as the lead for managing recruitment retention and selection of administrative staff including preparation of the appropriate documentation.
• Assuming first line management responsibility in dealing with sickness review, disciplinary, capability and grievance issues as required.
• Co-responsibility for the education and development of the administrative staff including undertaking some Personal Development Review.

Qualifications

• oDegree or equivalent experience oNVQ4 in Business Management. or equivalent or working towards oECDL or equivalent.

Experience

• oManagerial experience in an administration environment. oManaging the workload of a team. oExperience in a customer facing role. oAdvanced decision making and resolving complex work related issues.
• oNHS or Public Sector experience.

Knowledge

• oThorough working knowledge of Microsoft Office packages i.e. Outlook, Work, Excel. oExcellent understanding of general office working procedures. oExcellent working understanding of people management.
• oProject Management

Skills

• oExcellent organisational skills. oExcellent presentation skills. oAble to plan and co-ordinate events with internal and external organisations which would impact Trust wide. oAbility to supervise a team. oAdvanced decision making skills. oExcellent level of verbal and written communication. oAbility to persuade, negotiate and influence others. oAble to use judgement and initiative to provide information and support. oEmpathetic approach to managing and resolving enquiries. oAble to manage difficult and distressing situations effectively. oAble to analyse problems and initiate appropriate solutions effectively. oAble to write complex reports, formulate policies and transcribe minutes. oAble to work using own initiative. oAble to work as part of a team. oAble to collaborate with others. oAble to autonomously priortise and plan workload to meet deadlines, often in a pressurised environment. oExcellent attention to detail and accuracy. oAble to recognise and resolve complex issues, referring where appropriate. oPositive and flexible approach to work. oUnderstand limits of own responsibilities. oReliable and punctual with a flexible attitude towards working hours to meet service needs. oAble to inspire and promote confidence in a team.

Commitment to Trust Values and Behaviours

• o Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only o Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Coventry and Warwickshire NHS Trust

£32,073 to £39,043 a yearpro rata per annum