Administration Manager University Hospitals Coventry and Warwickshire NHS Trust

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits an innovative administrator to join a dynamic team within the Women and Children's department. This role involves managing administrative systems, supporting service development, and ensuring compliance with standards. The successful candidate will be responsible for the administrative management of the department, guiding staff, and implementing effective communication systems. This position offers a chance to make a significant impact in a forward-thinking healthcare environment, contributing to patient care and operational excellence. If you are passionate about administration and looking to advance your career in the NHS, this is the perfect opportunity for you.

Qualifications

• Experienced administrator with strong management skills.
• Ability to implement policies and procedures effectively.

Responsibilities

• Manage departmental administrative systems and staff effectively.
• Ensure compliance with internal and external standards.
• Oversee the administrative budget and performance metrics.

Skills

Administrative Management

Communication Skills

Staff Management

Analytical Skills

Policy Implementation

Education

Relevant Administrative Qualification

Job description

We have an exciting opportunity for a forward-thinking administrator to join our dynamic team within the Women and Children's department.

The successful candidate will be an experienced administrator who will manage departmental administrative systems and staff. They will be an innovative individual who will support service development in line with required internal and external standards. They will make informed decisions within their area of responsibility, ensuring that agreed standards and targets are met in accordance with departmental, trust, and national standards, policies, and procedures. They will be a personable individual who will act as a source of advice and guidance regarding the specialty.

This post may close early due to a high volume of applications. Please apply early to avoid disappointment.

Key Responsibilities:

1. To assume overall responsibility for the administrative management of the Department, including:

• Acting as a resource for staff, advising on National, Trust, and Departmental Administration policies and procedures which look at quality and efficiency to meet the needs of the patients and the service.
• Supporting Divisional Management in compiling specialty Local Delivery Plans (LDPs).
• Participating in strategic, service provider, and Trust/Divisional/Departmental meetings, assuming responsibility for administrative issues and the impact on resources.
• Responsibility for Departmental performance including the setting of objectives and standards.
• Representing the Department in appropriate forums.
• Continuous review of administration policies and procedures within own area, implementing and developing new processes and guidance in order to secure the efficient and effective operation of the Specialty.
• Undertaking audits of administrative procedures/protocols where required.
• Responsibility for health, safety, and security within the Department.
• Plan and monitor activity levels to ensure optimum use of resources.
• Management and rectification of the Data Quality/Waiting List reports for areas of responsibility, this is to include Inpatient and Outpatient Waiting lists for elective, Planned, and Diagnostic procedures.

To assume overall responsibility for the management of the administrative staff within the Department, including:

• Acting as the specialty lead for managing recruitment, retention, and selection of administrative staff including preparation of the appropriate documentation.
• Assuming first line management responsibility in dealing with disciplinary, capability, and grievance issues.
• Responsibility for the education and development of the administrative staff including undertaking Personal Development Reviews in conjunction with KSF outlines, formulating Personal Development Plans and identifying training needs using analytical skills to ensure they are appropriate to the needs of the service.

To ensure an effective internal and external communication system within the specialty, including:

• Provision of an effective communication system both within the specialty team and to internal and external agencies.
• Providing and improving services in line with Trust objectives and nationally agreed initiatives.
• Motivating and persuading staff regarding changes to procedures and current practice.
• Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies, and procedures, instigating any immediate action required for reasons of health, safety, and security. Dealing with constant interruptions and occasional verbal aggression from service users in a professional manner.

To manage the Departmental administrative budget.

To continually contribute to patient and business improvement agendas.

For full details, please see the Job Description and Person Specification attached.

This advert closes on Sunday 8 Dec 2024.