Administration Clerk

Perspectum Ltd; Oxford; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading company in Oxfordshire is seeking a part-time Administration Clerk for their Community Diagnostics Centre. The role involves providing excellent customer service, managing patient interactions, and ensuring administrative tasks are completed efficiently. Ideal candidates will have strong communication skills and a passion for helping others. Flexibility for shift work, including weekends, is required.

Qualifications

• Experience in customer service or administration roles.
• Excellent written and verbal communication skills.

Responsibilities

• Entering patient details into the EPR system.
• Answering calls and addressing queries.
• Covering reception as needed.

Skills

Customer Service

Communication

IT Skills

Job description

Do you want an opportunity to 'give back' to the local community using your excellent face-to-face customer service and administration skills?

We are recruiting for an Administration Clerk to join our Community Diagnostics Centre (CDC) in the heart of Oxfordshire.

About The Role

Our Administration Clerks provide a friendly, professional, and informative service to all patients who use the CDC. As their first point of contact, you will ensure that all patient needs are attended to, whether on the telephone while arranging appointments or onsite welcoming them in person. You should be comfortable managing sensitive situations in a polite and empathetic manner, going above and beyond when necessary.

Your duties will include:

• Entering patient details into the EPR system according to procedures and ensuring all referrals are clinically triaged (Cerner).
• Answering calls, addressing queries and concerns with ease.
• Ensuring patients receive appointment dates and that appropriate actions are taken following cancellations by patients or CDC.
• Liaising with clinicians, nursing staff, managers, and administration.
• Covering reception as needed.

About You

To be considered for this role, you must demonstrate a passion for providing outstanding customer service. Whether you have experience in high-end hospitality, have recently finished studying, or are seeking a move into administration, you should be compassionate and understanding. Excellent written and verbal communication skills and a flexible approach to work are essential.

Successful candidates will have:

• Demonstrable experience in customer service, administration, or similar roles.
• Competent IT skills.
• Flexibility to cover team member absences and work shift rotas, including weekends.
• Immaculate attention to detail.
• Confidence in dealing with the general public face-to-face and over the telephone.

Hours: This is a part-time role, 22.5 hours per week, with shifts between 7:30 am and 7:30 pm, seven days a week. Unsociable hours (weekends and bank holidays) will be paid at an additional rate. You will also be required to cover reception shifts.

About Us

All our benefits information can be found in the downloadable Benefits document under 'Information' on the right-hand side of this screen.

At Perspectum, we are committed to fostering diversity, equity, and inclusion. We prioritize hiring based on merit, skills, and qualifications, valuing individuals for their unique contributions while ensuring a culture that respects and celebrates differences. If you require any reasonable adjustments during your application process, please inform our Talent Team.