Guest Services Host

Mitie Cleaning & Hygiene Services; Oxford; On-site; Part time

Job summary

Join a leading facilities management company as a part-time team member at the Westgate Shopping Centre in Oxford. You will maintain a professional attitude while assisting guests and ensuring a safe environment. This role offers flexibility and various benefits tailored to your lifestyle, including discounts and career development opportunities.

Benefits

Virtual GP Services

Financial Wellbeing Assistance

High Street Discounts

Gym Memberships

Cycle-to-Work Schemes

Life Cover

Employee Recognition Programs

Qualifications

• Proficient in using Outlook, Excel, and Office applications.
• Willing to undertake additional training.

Responsibilities

• Maintain a positive and professional attitude towards guests.
• Respond promptly to guest inquiries within 24 hours.
• Ensure compliance with health and safety legislation.

Skills

Communication

Team Spirit

Flexibility

Tools

Outlook

Excel

Office Applications

Job description

Better places, thriving communities.

Contract: Permanent - Part time

Hours: Various

Pay: £12.86 per hour

Location: Westgate Shopping Centre, Albion House, Littlegate Street, Oxford, Oxfordshire, England, OX1 1AN

Job Objectives And Responsibilities

1. Maintain a positive, empathetic, and professional attitude towards guests, brand partners, and colleagues.
2. Use radios confidently to communicate with colleagues or centre personnel.
3. Proficiently use Outlook, Excel, and Office applications.
4. Know the centre well to answer questions from visitors, workers, and residents around Clarks Village.
5. Demonstrate cooperation, professionalism, and team spirit within the Guest Services Team.
6. Work with a positive demeanor and support team members as needed.
7. Be open to change and flexible within your team to meet requirements.
8. The role involves being outdoors in all weather conditions and rotating shifts with colleagues.
9. Report repairs or replacements needed to the appropriate personnel.
10. Keep the cleaning area tidy and store cleaning materials safely.
11. Maintain polite and effective communication with colleagues, tenants, and guests.
12. Be willing to undertake additional training.

Main duties

1. Respond promptly to guest inquiries, within a maximum of 24 hours.
2. Provide local information to support tourism.
3. Encourage guest feedback through the 'Share your thoughts' platform.
4. Manage Lost & Found property and Shop Mobility, ensuring clear handover communications.
5. Ensure all work complies with health and safety legislation, Mitie policies, risk assessments, and method statements.
6. Follow up on communications with colleagues or management responsibly.
7. Coordinate with colleagues and use the handover diary effectively.
8. Maintain confidentiality regarding client and staff information.
9. Communicate with guests via phone, email, and social media.
10. Acknowledge and resolve guest feedback and complaints, following up as necessary.

Our flexible benefits scheme offers various perks tailored to your lifestyle, including virtual GP services, financial wellbeing assistance through Salary Finance, and options to customize benefits via our platform, Choices. Benefits include high street discounts, gym memberships, cycle-to-work schemes, life cover, share plans, and employee recognition programs. We prioritize career development and offer diverse training resources.

We are committed to inclusive recruitment. If you require reasonable adjustments during the process due to a disability or long-term condition, please contact us by email.

Since 1987, Mitie has employed 72,000 people globally, providing facilities management and professional services to a range of clients, including banking, government, hospitals, and schools.

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