Patient Administrator | University Hospitals Dorset NHS Foundation Trust

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust; Poole; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust is seeking a Patient Administrator to provide outpatient appointment booking and patient support across hospital sites including Poole. The role involves coordinating with consultants, medical secretaries, and primary care teams, while delivering a high standard of patient service.

The post requires strong communication, accuracy, and multitasking abilities, with a friendly, patient-focused approach to ensure clinics run smoothly

Qualifications

• Excellent communication and customer service skills.
• Accurate data entry and attention to detail.
• Ability to multitask in a busy outpatient environment.

Responsibilities

• Book patient appointments from referral letters and updates.
• Liaise with Consultants, medical secretaries, and other departments.
• Provide a welcoming receptionist service and check patient details.
• Ensure clinics are ready for clinicians and patients.

Skills

Communication skills

Multitasking

Attention to detail

Team player

Job description

Patient Administrator | University Hospitals Dorset NHS Foundation Trust

Company:

Company: Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

This full time Outpatient Administrator role provides a caring service to our patients at UHD.

The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based at Royal Bournemouth, Canford House, Wallisdown Road or Poole Hospital - Longfleet Road. There will be a requirement to be flexible to work across all sites at certain times.

The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.

Interview: 9th November

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.

The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.

Base Location: Poole Hospital - Longfleet Road, Canford House - Royal Bournemouth

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women’s, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

This advert closes on Monday 26 Oct 2026

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust