Administration Assistant, Directorate of People & Student Services

University of Aberdeen; Aberdeen City; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

The University of Aberdeen is seeking an Administration Assistant within the Directorate of People & Student Services to provide frontline support for students and help tailor services to a diverse student body across campuses.

You will work across Student Advice & Support, Multi-Faith Chaplaincy and Counselling, with daily contact via in person, email and phone to deliver friendly and empathetic service while signposting where appropriate.

Qualifications

• Experience in busy office and frontline customer/student facing role.
• Able to adapt to working in different environments and across locations.
• Clear understanding of boundaries and when to signpost/escalate queries.

Skills

Customer service

Communication

Tools

Office software

Job description

Administration Assistant, Directorate of People & Student Services (SUP194S)

Job Description

The University of Aberdeen Student Support Services are seeking to recruit a new Administration Assistant to ensure that our services can support students with a range of individual requirements, and that our services evolve to meet the expanding needs and expectations of the student population. This will involve working closely with colleagues across support services and the wider University and our students. This role will support a range of functions across Student Support Services, including our Student Advice & Support team, Multi-Faith Chaplaincy and our University Counselling service. The post will primarily be based within the Student Advice & Support Office, but will support all of our services, and may require the postholder to work across the different locations.

This is a varied role and the successful candidate will work to assist in the delivery of support to students across our campuses in each of our frontline Student Support Service locations. There is considerable daily contact with students (in person, via email, and via telephone) who access front line services looking for advice and information on a wide range of topics and a friendly, empathetic, and reassuring manner is essential. The successful candidate must be able to demonstrate a clear understanding of appropriate boundaries, and an awareness of when to signpost/escalate queries beyond the scope of their role. The successful candidate must be able to adapt to working in different environments and should have experience of working in a busy office, and in frontline customer/student facing role. It is likely that working locations, and priorities, will evolve as the post continues with an initial focus on supporting our Student Advice & Support office and administering financial elements of our service delivery. At times lone working in an office will be required due to the nature of the service delivery offered.

Salary will be at the appropriate point on the Grade 3 salary scale, (£27,096 - £28,748 per annum) and negotiable with placement according to qualifications and experience.

In accordance with the UKVI immigration rules, it is with regret that this role DOES NOT MEET THE SALARY REQUIREMENTS for sponsorship under the Skilled Worker route. For this role, the successful candidate must be able to demonstrate their right to work in the UK prior to commencing employment and obtain the right to work in the UK. Information on other visa options is available at https://www.gov.uk/check-uk-visa .

The closing date for the receipt of applications is 08 November 2026

School/Section Directorate of People & Student Services Division Student Support Services Staff Category Secretarial Position Type Full Time Grade Grade 3 Salary £27,096 - £28,478 Ref No SUP194S Closing Date 08-NOV-2026 Documents

• Further Particulars.pdf