Finance & Student Support Administrator

University of Aberdeen; Aberdeen City; On-site; GBP 27,000 - 29,000; Full time

Job summary

The University of Aberdeen is seeking an Administration Assistant to support Student Advice & Support and related services across campuses. You will handle frontline queries, assist with administrative tasks, and help maintain confidential records with tact and discretion.

Based in the Student Advice & Support Office, the role may involve working across locations and occasional lone working. A friendly, empathetic approach and strong organisational skills are essential.

Qualifications

• Qualified to standard grade level or equivalent.
• Excellent administrative skills gained in an admin support role.
• Administration qualification.
• Work and other relevant experience (including training).
• Experience of working in a front-line administrative position, including supporting a range of professionals.
• Experience of manning a busy reception desk or working in a customer service role.
• Excellent IT skills, with a good working knowledge of Microsoft Office, including Outlook, Excel and Word.
• Ability to prioritise and manage a busy outlook mailbox effectively.
• Experience of working with confidential information.
• Experience of handling financial information.
• Knowledge of/experience in a Higher Education setting.
• Experience in financial administration and using bespoke systems linked to finance tasks.
• High level of accuracy and attention to detail.
• Ability to act with diplomacy, discretion, and maintain confidentiality whilst having the ability to be open mind and non judgemental

Responsibilities

• Aid in delivering support to students across campuses and support services.
• Handle front line enquiries from students in person, by email and by phone.
• Signpost/escalate queries beyond the scope of the role.
• Assist with administering financial elements of service delivery.
• Collaborate across Student Support Services and other university teams.

Skills

MS Office

Outlook

Excel

Word

Communication

Organisational skills

Confidentiality

Customer service

Diplomacy

Education

Standard Grade or equivalent

Administration qualification

Job description

The University of Aberdeen is seeking an Administration Assistant to support Student Advice & Support and related services across campuses. You will handle frontline queries, assist with administrative tasks, and help maintain confidential records with tact and discretion.

Based in the Student Advice & Support Office, the role may involve working across locations and occasional lone working. A friendly, empathetic approach and strong organisational skills are essential.