Business Support Assistant C

Wrexham County Borough Council; Wrexham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working arrangements

Annual leave 32 days

Local Government Pension Scheme

Job summary

Wrexham County Borough Council is seeking a confident Administrator to join the ALN Team and help ensure smooth day-to-day operations across pupil records, correspondence, and customer service.

You will manage databases, coordinate meetings, handle phone enquiries, and perform a range of general office duties, delivering accurate information and friendly support to families and schools.

Qualifications

• Strong communication skills across diverse groups.
• Excellent attention to detail in record-keeping.
• Confident use of IT systems and databases.

Responsibilities

• Use our database systems to check, update and record pupil information with a high level of accuracy.
• Produce and issue correspondence, letters, and documentation accurately and within agreed timescales.
• Coordinate meetings and help the team keep on track with key deadlines.
• Handle telephone enquiries and provide excellent customer service.
• Carry out a range of general office and administrative duties.

Skills

Communication

Attention to detail

IT literacy

Job description

The Additional Learning Needs (ALN) Team carries out statutory duties as set out in the ALN Code for Wales. We work closely with families, schools/settings and a range of professional agencies to support children with ALN.

We’re looking for a confident and well‑organised Administrator to join our team and help ensure smooth day‑to‑day operations.

In this role, you will:

• Use our database systems to check, update and record pupil information with a high level of accuracy

Produce and issue correspondence, letters, and documentation accurately and within agreed timescales.

• Co‑ordinate meetings and help the team keep on track with key deadlines
• Handle telephone enquiries and provide excellent customer service
• Carry out a range of general office and administrative duties

We are seeking someone who is confident, customer‑focused and able to work independently while contributing to a supportive team. Strong communication skills, excellent attention to detail and confidence using IT systems are essential.

If you are committed to delivering a high‑quality service for families and schools, and you thrive in a role where accuracy, professionalism and problem‑solving are key, we would welcome your application.

About Us

• Grymuso

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi‑religious and multi‑ethnic and complements the diversity of our communities.

Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.

The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).

Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work‑life balance and flexi time (dependent on role)
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health & well‑being resources, for example:
  • Healthy & Wellbeing Champions
  • Employee assistance programme with advice on staying healthy financially, mentally or physically:
    • Counselling (available 24/7, 365 days a year)
    • In‑the‑moment emotional support (available 24/7, 365 days a year)
    • Option to set health‑boosting goals with small, sustainable lifestyle changes
    • Connect health apps to track physical health and meet progress goals
    • Blogs, videos, recipes and more resources providing inspiration and motivation
    • Identify risks of developing leading lifestyle‑related diseases with mental health and financial scores
    • Legal, financial and consumer advice
  • Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
  • Menopause Café and guidance
  • Unpaid Carer Café and guidance

Our Council Plan (2023–28) sets out our priorities for this period and we deliver these by following the Nolan Values of public life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership) as well as our own Corporate Values:

Contract type

Permanent