Administration Assistant - Continence

NHS National Services Scotland; Glasgow; On-site; GBP 7,200 - 11,000; Part time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Learning and development opportunities

Flexible working options

Job summary

NHS Greater Glasgow and Clyde is seeking a 12-month fixed-term Administration Assistant to support the SPHERE Bladder & Bowel Service at Castlemilk Health Centre, Glasgow.

Working 14.4 hours per week, Mon-Fri 08:00–16:30, you will handle calls, emails and maintain the product supply database, providing admin/secretarial support to the team. Salary is pro rata for part-time hours.

Qualifications

• Applicants should have relevant administration/business support experience; experience in health or social care is desirable.

Responsibilities

• Support the team administrator in auditing the use and cost of products.
• Review ordering and supplies of products for care homes and community patients.
• Attend staff meetings and engage with clinical and mandatory training.

Skills

Administration

Secretarial support

Communication

Data entry

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen for a 12-month fixed-term Administration Assistant within the SPHERE Bladder & Bowel Service (Supporting Pelvic Health through Empowerment, Rehabilitation and Education). The service provides assessment, support and treatment for people across NHS Greater Glasgow and Clyde experiencing bladder and bowel issues.

The post supports the administration team, providing comprehensive admin/secretarial support to SPHERE. Key duties include ensuring timely and accurate provision of containment products for patients.

You will work independently and as part of a wider team, managing calls and emails and updating the product supply database. You will liaise with patients, carers, care home staff and other professionals. Applicants should have relevant administration/business support experience; experience in health or social care is desirable.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

This is a fixed-term post for 12 months, working 14.4-hour per week.

You will be based at Castlemilk Health Centre, 71 Dougrie Drive, Glasgow, G45 9AW.

The shift pattern is Monday–Friday (08:00–16:30), excluding public holidays.

Please note the salary is Pro Rata for part time hours.

Key responsibilities:

• Support the team administrator in auditing the use and cost of products.
• Review ordering and supplies of products for care homes and community patients.
• The post holder will attend staff meetings and engage with all clinical and mandatory training.
• Participate in systems of practice support and personal development planning.
• Ensure compliance with the Data Protection Act, Freedom of Information Act and ensure patient confidentiality.
• Work within Divisional and Local policies, procedures and guidelines to ensure maintenance of safe working practices for patients and colleagues.
• Maintain good working relationships and use an empathetic approach with patients and carers.
• Refer to a senior member of the team for any questions they may have in relation to patient, practice or process issues or for any suggestions or complaints that they wish to raise.
• Participate with other multi-disciplinary/ multi-agency staff who may require to gain an overview of the administration of the ordering system including relevant paperwork and process.
• Participate in audits required for organisational activity.
• As a member of the SPHERE team the post holder will be able to support patients, families and carers to access the service to ensure they achieve their optimum health and independence in relation to continence.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Jacqui McConville, Continence Specialist Nurse Team Lead, 07971234998, [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.