Administration Assistant/Clerical Officer

University Hospitals of North Midlands NHS Trust; Newcastle-under-Lyme; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional to join their neurology team. This role offers the opportunity to contribute to patient care by managing essential administrative tasks, including audio typing, database management, and coordinating waiting lists. The ideal candidate will possess strong organizational skills and a commitment to providing excellent support in a fast-paced environment. Join a forward-thinking organization that values diversity and fosters professional development while making a real difference in the healthcare sector.

Qualifications

• Good standard of education including GCSEs with English.
• Secretarial or clerical experience required.

Responsibilities

• Provide comprehensive administrative support to medical staff.
• Maintain and update Excel databases and manage waiting lists.

Skills

Audio Typing

Excel Database Management

Organizational Skills

Communication Skills

Education

GCSEs or equivalent

Tools

Computerized Systems

Job description

Job Summary

The post holder will assist in delivering comprehensive administrative support to medical and nursing staff within the neurology specialty. Responsibilities include audio typing, maintaining and updating Excel databases, distributing, filing, and scanning documents. The role also involves answering telephone enquiries, coordinating waiting lists, and covering workload of other team members as required.

Key Responsibilities

1. Perform audio typing and word processing tasks.
2. Maintain and update Excel databases.
3. Monitor and respond to emails in the headache email boxes.
4. File and scan documents.
5. Answer telephone enquiries related to patient and general queries.
6. Assist in the coordination and management of waiting lists.
7. Support the neurology team by covering workload as needed.
8. Locate and track case notes when required.
9. Prioritise and organise own workload to ensure timely handling of patient information and correspondence.

Person Specification

The ideal candidate will have:

• A good standard of education, including GCSEs or equivalent, with English.
• Secretarial or clerical experience.
• Proven touch-typing skills at a high standard.
• Experience with computerised systems and software programs.

Additional Information

This role involves exercising judgement in queries and supporting waiting list management. The post requires good organisational skills to manage workload efficiently.

About Us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people across two sites: Royal Stoke and County Hospital. We are recognized for our facilities, teaching, and research, and are the specialist centre for major trauma for North Midlands and North Wales.

We value all our employees and offer development opportunities, fostering a culture of inclusion and diversity. We are committed to equal opportunities and ensuring all staff feel valued and respected.

Contact

For further details or informal visits, please contact:

• Name: Andrea Davies
• Job Title: Junior Operational Service Manager
• Email: [e-mail]
• Telephone: [phone]