Administration Assistant

NHS; Wallsend; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking an Administration Assistant to join their Community Dental Service. The successful candidate will provide essential administrative support, manage reception duties, and ensure a high-quality service to patients. This role requires excellent communication skills and the ability to empathize with patients, alongside proficiency in Microsoft Office tools. Flexibility to travel between clinics is essential.

Qualifications

• Experience of working within the NHS.
• Telephone and reception duties in an office environment.

Responsibilities

• Provide administrative and IT support to all staff in the department.
• Undertake general office administration tasks including filing, photocopying, and scanning.
• Present a user-friendly and accessible service for the public.

Skills

Communication

Empathy

Flexibility

Education

Good General Education

NVQ 2 or equivalent

GCSE/O level or equivalent

Recognised IT Qualification

ECDL

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Go back Northumbria Healthcare NHS Foundation Trust

Administration Assistant

The closing date is 20 May 2025

An opportunity has arisen to join the Community Dental Service Administration Team. The successful candidate will provide administrative support to the dental team and reception duties. As the first point of contact the candidate must be able to demonstrate excellent communication skills and the ability to show empathy and understanding when dealing with patients. The candidate will be expected to be experienced in the use of Microsoft Packages such as Word, Excel and Outlook.

The successful candidate will undertake general office administration tasks including filing, scanning, photocopying, data entry and typing documentation and deal with reception and telephone enquiries effectively and efficiently. The candidate may be required to provide cover for other members of the administrative team at other clinics as appropriate which may include travel to other sites.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Please note: for Secondment roles before an application is submitted, please ensure you have received the appropriate approval from your current manager and have completed documentation required beforehand (see secondment policy) , as this may delay the process if an offer was to be made.

Main duties of the job

Provision of comprehensive administrative, IT and clerical support for all staff within the Community Dental Service.

Receive, assist and direct patients and visitors to the clinic presenting a user-friendly and accessible service to the public.

Dealing with reception and telephone enquiries effectively and efficiently.

Working flexibly within a team, providing support to colleagues and the multidisciplinary team with the flexibility to work and travel between offices as required.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job responsibilities

Present a user friendly and accessible service for the public

Support clinical staff with waiting area management

Provide an efficient and confidential reception service for the Community Dental Service undertaking telephone and reception duties as appropriate, including dealing with the general public over the telephone and face to face

Collect data and assist in data entry working with computer systems

Undertake typing as appropriate, using PC based word processing and spreadsheet packages

Provide administrative and IT support to all staff in the department

Undertake general office administration tasks including filing, photocopying, scanning and processing information

Flexibility to work and travel between offices as required to cover clinics

To be a key holder and responsible for the opening up and closing of the office when required

Ordering stationery to ensure sufficient supplies are available in the department

Provide training to new members of staff when required

Person Specification

Qualifications

• Good General Education
• NVQ 2 or equivalent
• GCSE/O level or equivalent
• Recognised IT Qualification
• Additional qualification in word processing or spreadsheets
• ECDL

Experience and knowledge

• Telephone and Reception duties in an office environment.
• Operating a PC using WP packages.
• Experience of working within the NHS

Other

• It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northumbria Healthcare NHS Foundation Trust