Administration Assistant

Cinnamon Care Collection; Sutton Coldfield; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Paid Breaks

Uniforms

Staff Meals

Nest Pension

Employee Assistance Programme

Cycle Scheme

Eye Care

Refer a Friend Scheme

Reward Vouchers

Job summary

Cinnamon Care Collection is seeking an Administration Assistant/Receptionist at Sutton Park Grange in Sutton Coldfield to cover annual leave and ad hoc sickness on an as and when basis. You will be the first point of contact at the home, handling reception duties and basic administration.

The role requires good IT skills, attention to detail and the ability to support the Home Administrator with HR-related admin and some financial tasks.

Qualifications

• Excellent customer service skills.
• IT literacy and accuracy in data entry.
• Professional telephone manner.
• Neat and well presented.
• Excellent written and verbal English.

Responsibilities

• Welcome and greet visitors in a professional, courteous manner.
• Answer telephone and respond to enquiries at reception.
• Provide HR-related admin support daily.
• Assist with recruitment tasks and references.
• Organise internal meetings and take actions.
• Coordinate staff meal processes.
• Respond to emergencies as requested.
• Maintain tidiness of the reception area.

Skills

IT literacy

Customer service

Telephone experience

Microsoft Office

Tools

Microsoft Office

Job description

Administration Assistant/Receptionist
£12.76 per hour plus Company Benefits

Bank Contract

A Top 20 Care Home Group 2026!

Awarded ‘One of the UK’s Best Companies To Work For’

Sutton Park Grange is a stunning luxurious 56 bedded residential and dementia care home in Sutton Coldfield

We are looking for an Administration Assistant/Receptionist to work on an ‘as and when’ basis to cover annual leave and ad hoc sickness. Rotas are planned in advance so you will be given notice of the days/weeks to be worked.

Our team member benefits include: *Paid Breaks *Uniforms *Staff Meals *Nest Pension *Employee Assistance Programme *Care Workers Charity*‘Spice of Life’ – Discount Retail Scheme *Cycle Scheme *Eye Care *Refer a Friend Scheme *Reward Vouchers *Quarterly & Annual Company Recognition Awards

As the Administration Assistant/Receptionist you will be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties, you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator’s absence.

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical


• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly


• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties


• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents


• Organise internal meetings and ensure that any requirements have actioned


• Coordinate the staff meal process as applicable to the individual home


• Respond to any emergency situations as requested by the home


• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification:

• Excellent customer service skills


• IT literacy – competent with the use of systems


• Previous telephone experience


• Professional telephone manner


• Knowledge of general administration
  
• Good communication skills


• Neat and well presented


• Excellent written and verbal English