Neighbourhood Nuisance Assessment Assistant

Hull City Council; Witham St Hughs; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS pension

Annual leave 23 days + 8 holidays + 3

Career development

Job summary

Hull City Council is seeking two Neighbourhood Nuisance Assessment Assistants to provide efficient clerical and administrative support. One post is full time permanent and the other is part time (18.5 hours) fixed term for 12 months, based in Hull.

The role supports the Neighbourhood Nuisance Team with call handling, data entry, and processing service requests. Responsibilities include managing databases, producing statistics, and assisting with documentation and filing in a busy council

Qualifications

• First point of contact with Neighbourhood Nuisance Team and handling service requests.
• Accurate data entry and updating of databases and systems.
• Organise and process correspondence, generate reports and statistics.

Responsibilities

• Provide a first point of contact for the Neighbourhood Nuisance Team and assess cases to determine appropriate response.
• Handle service requests by telephone and in person; enter data and route to correct officer.
• Maintain and validate data across databases; generate management information reports.

Job description

Number of Vacancies: 2 Time Type: Full time Worker Type: Regular Proposed Interview Date: Monday, November 30, 2026 Hours of Work: 37 Hiring Manager: Graham Paddock Contact Number: 01482 615412

Job Description Summary: 1 x full time permanent position and 1 x part time (18.5 hours) fixed term for 12 months due to funding. If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered "protected" in line with filtering rules for DBS checks.

ROLE AND PURPOSE To provide an efficient, responsive, high quality technical and general clerical service to staff of the Neighbourhood Nuisance Team (NNT) and in particular responding to requests from the public via the Council's Call Centre and online reports and entering service requests on the anti-social behaviour recording system. To work within a small team of administration support, sharing knowledge of duties to ensure continual cover is provided Monday to Thursday 8.30 am - 5.00 pm and Friday 8.30 am - 4.30 pm by a team of Neighbourhood Nuisance Assessment Officers. To effectively contribute to the input and maintenance of computer data, take service requests by telephone and in person at reception, to process inward and outward correspondence, produce statistics for management information, provide administrative support and to maintain tidy, accurate filing systems. To be an agile worker and work at various locations across the city.

PRINCIPAL ACCOUNTABILITIES

1. Providing a first point of contact with the Neighbourhood Nuisance Team, assessing and prioritising all cases of neighbourhood nuisance ensuring correct level of response and signposting to other agencies.
2. Provide a courteous and responsive service to telephone and personal enquiries (service requests), entering relevant data on computer and ensuring service requests are referred to the appropriate officer/section.
3. Maintain and update specific databases, inputting and extracting data and assisting with the validation of data. Also interrogate other Council systems.
4. Accurately maintain the Neighbourhood Nuisance Team's electronic filing system involving the creation, updating, indexing, tracking, retrieval, archiving and destruction in accordance with statutory and departmental requirements.
5. Make effective use of information technology and available computer software and equipment to achieve a progressive and professional service for the section. Management of the team's noise monitoring equipment (DAT's).
6. Provide an efficient, effective and responsive general administrative support service to the staff of the Neighbourhood Nuisance Team. Help with the co-ordination of tasking and tiered lists across the city.
7. Access and provide statistics for management, including reports and customer satisfaction statistics, when required.
8. Efficiently and effectively process incoming and outgoing correspondence of the Neighbourhood Nuisance team, including amending service requests transferred from the Oracle to the Flare computer system.
9. Use the Council's Oracle procurement system in relation to ordering, purchase orders and invoices.
10. To support Anti-Social Behaviour Officers by attending community engagements events across the city.
11. The Health and Safety at Work Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the Council. In addition to the Council's overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council's Corporate H&S policy.

NC691.Neighbourhood Nuisance Assessment Assistant.docx

Compensation Grades: GRADES 3. Pay Ranges: £25,614.00 - £26,427.00 Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 5- Enhanced (Child Workforce) - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong.

We encourage people from all backgrounds to apply.

We adopt a 'name blind' approach to shortlisting.

Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.

We are committed to "our values" at the Council of People First, Respect, Learning, Ambition and Partnership.

If these align with you then we welcome your application.

By joining our team you will be making a tangible difference to the lives of people in Hull.

Working with people who are as passionate about our place and public services as you are.

https://www.hull.gov.uk/jobs/welcome-hull-city-council/introduction-working-hull-city-council