Administration Assistant

ROARR!®; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join the Guest Services Team at a leading adventure park as a part-time Administration Assistant. Be the welcoming face for guests, delivering exceptional service and managing bookings. Enjoy a fun environment with full training and great benefits.

Benefits

Crew discounts across the park

Discounted or free food

Free parking

On-site parking

Qualifications

• Previous experience in a customer-facing role preferred.
• Flexibility to work weekdays, weekends, and holidays.

Responsibilities

• Delivering exceptional guest service.
• Managing bookings and sales for park tickets and events.
• Responding to enquiries via phone, email, and in person.

Skills

Customer Service

Communication

Organisational Skills

Job description

Join the Adventure – Become an Administration Assistant within our Guest Services Team at ROARR!

At ROARR!, we’re all about creating unforgettable experiences, sparking imagination, and delivering ROARR-some adventures for every guest who steps through our gates. Now, we’re looking for enthusiastic, friendly, and customer-focused individuals to join our Guest Services team for the upcoming season.

PART-TIME ADMINISTRATION ASSISTANT – 2-3 days per week - permanent and seasonal (two opportunities)

This is your chance to be part of something special. As a key member of our front-line team, you’ll be the welcoming face of our award-winning park, making every guest feel valued from the moment they arrive.

What you’ll be doing:

• Delivering exceptional guest service before, during and after visits
• Responding to enquiries via phone, email, written correspondence and in person
• Helping guests with directions, information and support throughout their visit
• Managing bookings and sales for park tickets, events, Annual Passes and group packages (including School visits and Exclusive Adventure Hire)
• Handling tills and computer systems with accuracy and efficiency

What we’re looking for:

• A friendly, approachable attitude with a passion for great customer service
• Strong communication and organisational skills
• Confidence using tills and computer systems
• Previous experience in a customer-facing role (preferred but not essential)
• A keen eye for detail and the ability to stay calm under pressure
• Flexibility to work weekdays, weekends, bank holidays and school holidays

What we offer:

• Full training provided
• Crew discounts across the park
• The chance to work in a fun, dynamic and unique environment with a brilliant team

If you love helping people, enjoy working in a lively atmosphere, and want to be part of a team that delivers magical moments every day – we’d love to hear from you!

To apply: Please send a covering letter explaining why you’d be a great fit for the role. (Unfortunately, we can’t accept CVs without a covering letter.)

Pay: £7.55-£12.25 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Holidays
• Monday to Friday
• Weekend availability
• Work Location: In person