Administration Assistant

St David’s Clinic; Newport; Presencial; GBP 12 000 - 18 000; Tempo parcial

Resumo da oferta

St David’s Clinic in Newport is seeking an enthusiastic administrator to join our friendly team on a part-time basis. You will manage registrations, process electronic and paper post, and handle patient queries with a professional and courteous approach.

Computer literacy and a willingness to learn are essential. You will support the GP practice with data entry, run basic reports, and help maintain organisation within the reception and admin functions, contributing to high-quality patient

Qualificações

• GCSE level or equivalent education required.
• Experience working in a GP surgery preferred.
• Excellent interpersonal and telephone manners.
• Ability to follow policy, work as part of a team.

Responsabilidades

• Maintain and update registrations on the database.
• Process electronic and paper post.
• Handle queries in a professional and courteous manner.
• Provide summaries and reports as required.
• Keep management informed of issues.

Conhecimentos

Interpersonal skills

Customer service

Time management

Team player

Problem solving

Formação académica

GCSE level or equivalent

Ferramentas

EMIS

Descrição da oferta de emprego

We are looking to recruit an enthusiastic and committed administrator to join our friendly team. The post is part time. We are ideally looking for someone with previous experience with excellent interpersonal skills. Delivering high quality services is essential.

Duties will include ensuring all registrations are up to date, Summarising, processing of electronic and paper post. Dealing with queries in a professional and courteous manner. Computer literacy is essential and full training will be given as appropriate

Main duties of the job

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks will be dependent upon factors such as workload and staffing levels.

• Keep the management team informed of any matters arising or problems/potential problems.
• Ensure registrations are entered onto the database
• Update the database for all patient change of registration status as notified.
• Monitor accuracy of registration database as requited producing any necessary reports as required.
• Sort and distribute accordingly any correspondence and records received in the weekly delivery from the Health Authority.
• Ensure medical records requested for return to the Health Authority are retrieved and dealt with in the appropriate manner.
• Processing and Summarising of new patient records.
• Keep a record of any patient joining the practice list who is under 5 (including new births), for advice to health visitors.
• Processing/read coding of electronic and paper post.
• Managing of Private Work requests and related queries.

About us

St David's is a supportive, forward-thinking teaching/training practice involved in research, with a practice list size of over 21,000 and a friendly multi-disciplined team of other dedicated and highly skilled healthcare professionals comprising of 6 partners and 11 salaried GP's, with an ACP who deals with home visits and manages weekly MDT working collaboratively within other like-minded clusters, sharing ideas and resources, 1 physiotherapist, 2 pharmacists and 2 pharmacist technicians providing support to help with repeat prescriptions/medication reviews, 1 Physician Associate, 2 Practice Nurses, 1 ANP, 3 HCA's, providing care for patients and their families in a way we believe is best, delivering high service standards, sharing best practice and actively improving the way we work.

Job responsibilities

• Keep the management team informed of any matters arising or problems/potential problems.
• Ensure registrations are checked, entered correctly.
• Update the database for all patient change of registration status as notified.
• Monitor accuracy of registration database as requited producing any necessary reports as required.
• Sort and distribute accordingly any correspondence and records received in the weekly delivery from the Health Authority.
• Ensure medical records requested for return to the Health Authority are retrieved and dealt with in the appropriate manner.
• Processing and Summarising of new patient records.
• Keep a record of any patient joining the practice list who is under 5 (including new births), for advice to health visitors.
• Processing/read coding of electronic and paper post.

Experience

• Educated to GCSE level or equivalent. Experience of working with a GP Surgery Clear, polite telephone manner Effective time management Ability to work as a team member Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedures Polite and confident Flexible and co-operative Motivated Sensitive and empathetic in distressing situations Ability to work under pressure
• EMIS User Skills IT literate Team player