Receptionist / Administrator

Dinas Lane Medical Centre; Grimsby; On-site; GBP 18,000 - 24,000; Full time

Job summary

Dinas Lane Medical Centre in Grimsby is seeking a part-time or full-time receptionist/administrator to provide a high quality administrative service to patients, doctors, staff, and health service professionals. The role emphasises customer service, teamwork, and flexible hours within 7.30 am to 6.30 pm.

The post involves handling administrative duties for the multidisciplinary team, including processing information, referrals, and data entry while supporting the prescription team as required.

Qualifications

• Experience using EMIS Web in a medical setting.
• Strong customer service and administrative skills.
• Ability to work as part of a team.

Responsibilities

• Process incoming and outgoing mail.
• File and store records as required.
• Photocopy documentation as required.
• Action emails on NHS.net.
• Process calling letters as requested.
• Data entry of new and temporary registrations and relevant patient information.
• Scan patient documentation and attach to health records.
• Process referrals to external agencies such as secondary care.
• Input data into patient health records as necessary.
• Process referrals using ERS (electronic referral system).
• Readcode data on EMIS Web.
• Answer incoming calls and direct callers appropriately.
• Maintain a clean, tidy, efficient workspace.
• Book appointments.
• Support clinical staff with general admin tasks.

Skills

Customer service

Teamwork

Tools

EMIS Web

Docman 10

Job description

Please note that this vacancy has been re-advertised. Previous applicants need not reapply. Please note that we reserve the right to close this vacancy early should we receive a sufficient number of applications. we therefore encourage interested candidates to submit their appplications as soon as possible.

Dinas Lane Medical Centre are looking to recruit a part-time/full-time receptionist / administrator toprovide a high quality administrative service to patients, doctors, staffcolleagues and other health service professionals.

Toensure a first class customer service is provided to any persons contacting thePractice by phone or face-to-face.

Toensure that enquiries from patients are efficiently and courteously handled tothe mutual satisfaction of the patients and partners.

The post holder/s will beexpected to work as part of a team. Flexibility of working hours is essentialin this role and the applicant must be flexible to cover holidays/staffsickness as and when required.

Working hours will be on a shift pattern between core practice hours of 7.30 am and 6.30pm.

Main duties of the job

To beresponsible for undertaking a wide range of administrative duties and theprovision of administrative support to the multidisciplinary team. Duties caninclude but are not limited to, the processing of information (electronic andhard copy) in a timely manner, liaising with multidisciplinary team membersand external agencies such as secondary care and community service providers andin accordance with current policies, including the use of the electronicreferral service (ERS). Scanning, coding, summarising, dealing with telephone calls, booking/cancelling appointments.

About us

The Practice has a listsize of approx 10,500. We are a friendly, aspirational and enthusiastic team. We are also a training practice. Theclinical team consists of 4 Partners, 4 Salaried GPs, 2 ARRS GPs, Paramedic, Mental Health Nurse, 2 Practice Nurses,1 Assistant Practitioner. Trainee Nurse Associate, Phlebotomists. The admin teamincludes Practice Manager, Deputy Practice Manager, Team Leaders and acompliment of administration and data personnel.

Dinas Lane Medical Centre is proud to be part of South and Central PCN which includes 11 practices. We work together to provide excellent care for our patient population.

Job responsibilities

Thefollowing are the core responsibilities of the medical receptionist / administrator. There maybe on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels:

Processingincoming and outgoing mail

Fileand store records as required

Photocopydocumentation as required

Actionemails on NHS.net

Processcalling letters as requested

Dataentry of new and temporary registrations and relevant patient information

Scanningof patient related documentation and attaching scanned documents to patientshealthcare records

Processreferrals to external agencies such as secondary care

Inputdata into the patients healthcare records as necessary

Processreferrals using the electronic referral system (ERS)

Processrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms

Processincoming e-test results, ensuring they are referred to the relevant clinician

Readcode data on EMIS web

Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

Maintaina clean, tidy, effective working area at all times

Bookappointments

Supportall clinical staff with general administrative tasks as requested

Inaddition to the primary responsibilities, the medical administrator may berequested to:

Partakein audit as directed by the audit lead

Producemeeting agendas and record the minutes of meetings

Completeopening and closing procedures in accordance with the duty rota

Asrequired support the prescription team in the management of repeatprescriptions, ensuring they are processed accurately and efficiently

Person Specification

Experience

• Knowledge of Emis Web.
• Knowledge of Docman 10.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceExceeds minimum wage