Medical Administrator

Baddeley Green Surgery; Stoke-on-Trent; Presencial; GBP 12.000 - 17.000; Tempo parcial

Resumo da vaga

Baddeley Green Surgery in Stoke-on-Trent seeks a part-time Medical Administrator to support the multidisciplinary team. You will manage appointments, greet patients, handle queries, and assist with general administrative duties in a busy primary care setting.

The role requires pro-active, enthusiastic, self-motivated individuals with experience in general administration and customer service, including face-to-face and telephone reception tasks.

Qualificações

• GCSE English and Maths (A-C) or equivalent.
• NVQ Customer Service qualification.
• AMSPAR qualification is desirable.

Responsabilidades

• Carry out system searches as requested.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Scanning and coding of patient-related documentation and attaching scanned documents to patients' healthcare records.
• Process personal, telephone and e-requests for appointments.
• Answer incoming calls and transfer or handle requests appropriately.
• Support reception staff in making patients' appointments.
• Manage queries and data input with attention to detail.

Conhecimentos

Excellent communication

Telephone manner

MS Office

Outlook

Time management

Teamwork

Interpersonal skills

Calm under pressure

Problem solving

Policy adherence

Formação

GCSE English & Maths

NVQ Customer Service

AMSPAR Qualification

Ferramentas

MS Office

Descrição da vaga

PLEASE NOTE THIS IS A SURGERY BASED ROLE NOT A HYBRID OR REMOTE ROLE

An exciting opportunity has arisen at Baddeley Green Surgery for a part-time Medical Administrator, working 25 to 30 hours per week with cover until 6:30pm for sickness and holiday absence. We are looking for someone who has experience in Primary Care who is pro-active, enthusiastic self-motivated with experience in dealing with general administration duties, general public face to face and via telephone, who has working in a previous reception or customer service role.

Main duties of the job

To be responsible forundertaking a wide range of administration duties and the provision of general supportto the multidisciplinary team. Duties caninclude but are not limited to, greeting and directing patients, effective useof the appointment system, booking appointments, referring patients, scanning andprocessing of information, completing basic non-opinion forms for the GP toapprove and sign including Insurance Forms, Benefit Forms, PIP forms, DVLA, GunLicenses etc and assisting patient's general enquiries as required. To act as the central point of contact for patients,the distribution of information, messages and enquiries for the clinical team,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers. Attendance at the Covid 19vaccination clinics, dealing with patient queries regarding the Covid 19vaccinations.

To provide effective high quality andresponsive care appropriate and timely within a safe environment to meet theneeds of our registered patients without restriction or discrimination,adhering to information governance regulations at all times.

To ensure all staff both clinical andnon-clinical are aware and up to date with all relevant training for theirroles, to ensure safe delivery of services to patients.

About us

Baddeley Green Surgery comprises of four General Practitioners with a compliment of clinical and administrative staff members. We are a friendly forward-thinking practice looking for a pro-active Administrator to compliment our team working in a friendly professional busy environment.

Job responsibilities

b.Carryout system searches as requested

c.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

d.Scanningand coding of patient related documentation and attaching scanned documents topatients healthcare records

e.Processpersonal, telephone and e-requests for appointments

f.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

g.Actiondirect requests for information i.e. SAR, Insurance/Solicitors letters and DVLAforms to the appropriate personnel

h.Actionincoming emails/tasks as necessary in support of the secretarial team

i.Manageall queries as necessary in an efficient manner

j.Datainput with attention to detail

k.Actionincoming emails and online triage when necessary

l.Supportreception staff making patients appointments

m.Dealingwith medical records regarding Social Services and Safeguarding requests

n.Photocopydocumentation as required

o.Dataentry of new and temporary registrations and relevant patient information asrequired

p.Summarisingand Input data into the patients healthcare records as necessary

q.Directrequests for information i.e. SAR, insurance/solicitors letters, DVLA, PIP andBenefit forms and DVLA forms etc

s.Maintaina clean, tidy, effective working area at all times

t.Supportall clinical staff with general tasks as requested

u.Dealingwith patients Covid 19 Vaccination queries

v.Attendanceand duties required at the Covid Vaccination Clinic

w.Updatingand reviewing practice policies and procedures

x.Searchesand duties to support the Practice Manager

y.UndertakingFire Alarm Testing and Water Analysis in accordance with the Legionnairesrequirements

Person Specification

Qualifications

• Educated to GCSE or equivalent A to C in English and Maths
• NVQ Customer Service
• AMSPAR Qualification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working with Microsoft Packages
• Experience of working in a health care setting

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to remain calm and professional in a busy environment
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Requirements of the Post

• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.