RECEPTIONIST

NTH Solutions llp; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals Tees is recruiting for a Centralised Outpatient Reception role within the North Tees and Hartlepool NHS Foundation Trust. The post involves greeting patients in person and over the phone, managing follow-ups, and supporting ward requests across sites.

The role requires strong clerical skills, good English and Maths GCSEs, plus experience in a healthcare environment. Salary is £25,272 pro rata with a full-time 37.5-hour week.

Qualifications

• GCSE Maths and English at minimum level, or equivalent
• NVQ Level 2 in Business Admin or Customer Care or equivalent
• Experience in clerical work with computerised systems
• Demonstrable experience in a customer-focused environment

Responsibilities

• Greeting patients face to face and via telephone
• Answering calls and emails, managing voicemail
• Making follow-up appointments
• Assisting with ward requests and post-operative appointments
• Liaising with GP services, consultants and clinicians

Skills

Customer service

Clerical work

IT literacy

Education

GCSE Maths C or above

GCSE English C or above

NVQ Level 2 in Business Administration or Customer Care

Tools

InTouch system

Job description

Find out about the current vacancies available at the Trust and take the next step in your career with us.

Main area admin Grade B2 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week (Fixed term 12 months) Job ref 345-COR8116522

Site North Tees and Hartlepool Foundation Trust Town Stockton On Tees Salary £25,272 Pro Rata Salary period Yearly Closing 01/09/2026 12:00

Job overview

WORKING WITHIN CENTRALISED OPD ADMIN TEAM AS CLERICAL & RECEPTIONIST

GREETING PATIENTS FACE TO FACE

ANSWERING TELEPHONE

MAKING FOLLOW UP APPOINTMENTS

DEALING WITH WARD REQUESTS

Main duties of the job

Greeting patients face to face and via the telephone. Dealing with the answerphone and emails. Making follow up appointments. Assisting with ward requests in a timely manner. Liaising with GP's, Consultants, Clinicians, Holme House Prison queries.

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

Checking patients in for appointments. Answering the telephone and dealing with the answerphone. Making follow up appointments. Assisting patients using the self check-in kiosks. Keeping the InTouch system updated daily. Liaising with Consultants, Clinicians, GP services, administration services within the hospital. Dealing with ward requests and post operative appointments. General administration housekeeping.

Person specification

• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) (2) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent) (2) NVQ at level 2 in Business Administration or Customer Care (or equivalent) (2) Experience of clerical work involving computerised systems (2) Demonstrable experience of working in a customer focused environment (2)


• IT qualification (ITQ at level 2 or equivalent) (2) Experience of working within a healthcare environment (2) Experience of working within a multi-disciplinary team (2)

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)

It is the policy of North Tees and Hartlepool NHS Foundation Trust, that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBs check will be undertaken during the pre-employment check screening.

Qualifications Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to support you throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Disability

We are a Disability Confident Lead employer. This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless they have permission to work via another route. Non UK/RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here: Work in the UK - GOV.UK (www.gov.uk )

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.

We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method.

Please ensure you read the ‘Guidance Notes for Applicants’ document attached to this advert before completing and submitting your application.

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Tracey Anyinsah Job title Centralised Outpatient Reception Team Lead Email address [e-mail] Telephone number 01642 624488