Administration Assistant

CNTW Community Interest Company; Newcastle upon Tyne; Remote; GBP 21,000 - 24,000; Full time

Job summary

Applications are invited for a Band 2 Administration Assistant in the Children and Young People’s Service (CYPS) based at Benton House, Newcastle upon Tyne. Some travel to Gateshead may be required. Hours are 37.5 per week, Mon-Fri 9am-5pm or 8am-8pm rota (to be discussed at interview).

The post supports a multi-disciplinary clinical team, delivering high-quality administrative service, and ensuring excellent customer service to patients.

Qualifications

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Customer Care (or equivalent).
• NVQ Level 2 in Business Administration.
• Working towards Level 2 standard in Maths and English.

Responsibilities

• Support administrative functions for the CYPS team.
• Typing letters/reports.
• Deal with service users face to face and on the telephone.
• Maintain and update patient information databases.

Skills

Microsoft Office

Communication skills

Organisational skills

Customer service

Data entry

Education

Level 1 English & Maths

NVQ Level 2 in Customer Care

NVQ Level 2 in Business Administration

Maths/English Level 2 in progress

Tools

Outlook

Word

Excel

PowerPoint

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 18 November 2026

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full time vacancy for a Band 2 Administration Assistant with the Children and Young People's Service (CYPS) based at Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE. In times of service delivery need the successful candidate must be willing to travel to and work at the CYPS office based at Bensham Hospital, Fontwell Drive Gateshead NE8 4YL.

Working hours are (37.5hrs working Monday to Friday 9am to 5pm / 8am to 8pm on a rota basis - will be discussed at interview)

This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Assistant.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):

Experience working in a customer / patient focused environment (face to face and telephone)

Typing letters/reports

Ability to be self-directed, motivated and be able to contribute positively within a team

Ability to change tasks at short notice

Reliable and punctual

The post holder will be expected to demonstrate flexibility in the role

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualification

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Customer Care (or equivalent)
• NVQ Level 2 in Business Administration.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Good communication and interpersonal skills, both verbal and written
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative
• Demonstrates good customer care skills at all times.
• Knowledge of working in an NHS environment
• Ability to maintain and update patient information database(s).

Experience

• Ability to uphold confidentiality at all times.
• Ability to uphold confidentiality at all times
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust