Administration Assistant

Dawsongroup; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Leave allowance: 24 days + holidays

Life assurance

Wellbeing support

Funded training

Cycle to work

Internal progression

Job summary

Dawsongroup Bus & Coach is seeking an organised Administration Assistant to support the maintenance team and help minimise vehicle downtime while delivering excellent customer service in Milton Keynes. You will manage inboxes, coordinate diaries, and act as a point of contact for repair agents and customers.

Ideal candidates are proactive, accurate, and comfortable handling multiple priorities in a busy environment, with transferable admin skills and a willingness to learn.

Qualifications

• Strong organisational and administrative skills with excellent attention to detail.
• Clear written and verbal communication skills, confident handling enquiries and following up information.
• Good IT skills, including Microsoft 365 apps and the ability to learn new systems.
• Methodical problem solving with ability to work independently as priorities change.

Responsibilities

• Manage departmental inboxes, respond to routine enquiries and direct correspondence to colleagues.
• Act as a key contact for repair agents, customers, suppliers and internal departments, chasing outstanding information and updates.
• Maintain accurate repair agent records and monitor supplier compliance documentation.
• Support management reporting, KPI information, supplier performance records, repair audits and routine finance queries.
• Coordinate Maintenance Controller diaries, workloads and absence cover after suitable training, identifying process improvements.

Skills

Organisational skills

Administrative skills

Attention to detail

Communication skills

MS 365

Tools

Microsoft 365

Job description

Are you an organised Administration Assistant looking for your next opportunity in the bus and coach industry? Also known as a Maintenance Operations Administrator, Maintenance Administrator or Service Administrator, this role at Dawsongroup Bus & Coach will support the maintenance team, helping minimise vehicle downtime and maintain excellent customer service.

• Manage departmental inboxes, respond to routine enquiries and direct correspondence to the appropriate colleagues.
• Act as a key contact for repair agents, customers, suppliers and internal departments, chasing outstanding information and updates.
• Maintain accurate repair agent records and monitor supplier compliance documentation, including insurance certificates and health and safety records.
• Support management reporting, KPI information, supplier performance records, repair agent audits and routine finance queries.
• Help coordinate Maintenance Controller diaries, workloads and absence cover following suitable training, while identifying opportunities to improve processes.

About You

You’re organised, proactive and take pride in keeping information accurate and up to date. You’ll be comfortable managing competing priorities, communicating with different people and taking ownership of your work in a busy operational environment.

• Strong organisational and administrative skills, with excellent attention to detail.
• Clear written and verbal communication skills, with confidence handling enquiries and following up outstanding information.
• Good IT skills, including Microsoft 365 applications such as Outlook, Excel, Word and Teams, and the ability to learn new systems.
• A methodical approach to problem solving, with the ability to work independently and adapt as priorities change.
• Experience in transport, fleet, engineering, supplier administration or reporting would be beneficial, but is not essential. Transferable skills, enthusiasm and a willingness to learn are equally valuable.

You do not need to tick every box to apply. If you have transferable skills, a willingness to learn and the right approach, we would love to hear from you.

About Us

Dawsongroup has been established since 1935 and has operated in asset rentals since 1974, supporting customers with flexible asset solutions across a range of sectors. Within Dawsongroup Bus & Coach, our teams work together to support vehicle reliability, strong customer relationships and effective maintenance operations.

• Join an established business with a long-standing history in asset rental.
• Work alongside colleagues focused on operational efficiency and customer service.
• Contribute to a team that values accurate information, collaboration and continuous improvement.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This role will help you build a broad understanding of maintenance operations, supplier management and engineering support within Dawsongroup Bus & Coach. As your knowledge and experience develop, you’ll have the opportunity to pursue further learning and explore potential career progression within the business and the wider Dawsongroup Group.

• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
• 2x Life assurance scheme, plus wellbeing and mental health support.
• Funded training, seasonal gifts, cycle to work schemes and long-term incentives.
• Internal progression pathways nationally and internationally, with opportunities to develop your skills and explore wider operational, engineering or management roles.

Ready to take the next step in your career? Join Dawsongroup Bus & Coach and help us keep our maintenance operations running smoothly. Our people are our greatest asset, and we’d love to hear what you could bring to the team.

The company

Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings. At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control.

With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.

"What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment."

"Since joining Dawsongroup in 2008, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable."

• Head of Commercial Operations – EMC

"One of the things I value most about working at Dawsongroup is the opportunity to learn, grow and make a real difference. I've been trusted with new challenges, improvement projects and initiatives that benefit colleagues and customers. It's a rewarding environment that encourages innovation, ownership and long-term career development."