Administration Assistant

Express Solicitors Limited; Manchester; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Private medical insurance

Onsite gym

Team sports

23 days holiday

3 holiday buy backs

Birthday day off

Job summary

Express Solicitors Limited in Manchester is seeking a proactive Post Room Administrator to join our team. You will sort and scan mail, prepare meeting rooms, manage stationery, and provide reception support including answering calls.

The role also includes general administration and helping maintain an orderly office environment. There are clear progression routes into other departments, with former Administrators advancing to Secretaries, HR assistants, IT assistants and Medical Agency File

Qualifications

• GCSE Maths and English at Grade C or above.
• Experience of working in a customer-facing role.
• Experience of dealing with customers on the telephone.
• Prior Reception/Switchboard knowledge is favourable but not essential.
• NVQs or qualifications in business administration are advantageous but not essential.
• Experience of working in a law or legal services firm.

Responsibilities

• Sorting, scanning, and franking of mail.
• Reception duties, including answering telephones in a polite and professional manner.
• Administration support, such as photocopying.
• Manual handling such lifting heavy boxes.
• Assisting with kitchen checks and stock.
• Ensuring meeting rooms are prepared.
• Completing checklists on a daily/weekly basis as instructed.
• Helping to keep the office tidy.
• Other ad hoc duties as required.

Skills

Customer service

Telephone etiquette

Office administration

Education

GCSE Maths & English

NVQ in Business Administration

Tools

Reception/Switchboard

Job description

Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.

We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector.

The Role

We are looking for an enthusiastic and organised Post Room Administrator to join our team. In this role, you will be responsible for sorting and scanning mail, preparing meeting rooms, and distributing stationary orders. Additionally, you will assist with reception duties, including answering telephones, as well as providing administration support such as photocopying. Other responsibilities include completing checklists and helping maintain an organised and tidy office environment.

This position has great routes for progression into other departments with previous Administration Assistants moving on to be Secretaries, HR assistants, IT assistants and Medical Agency File Handlers

Responsibilities

• Sorting, scanning, and franking of mail.
• Reception duties, including answering telephones in a polite and professional manner.
• Administration support, such as photocopying.
• Manual handling such lifting heavy boxes.
• Assisting with kitchen checks and stock
• Ensuring meeting rooms are prepared.
• Completing checklists on a daily/weekly basis as instructed
• Helping to keep the office tidy.
• Other ad hoc duties as required.

Person Specification

• GCSE Maths and English at Grade C or above
• Experience of working in a customer-facing role
• Experience of dealing with customers on the telephone
• Prior Reception/Switchboard knowledge is favourable but not essential.
• NVQs or qualifications in business administration are advantageous but not essential.
• Experience of working in a law or legal services firm.

Salary & Hours

• Salary of£22,902.10 - £26,722.54, dependent on age.
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based
• On-site Working
• At our South court office
• 23 Days Holiday
• Rising to 26 days, plus bank/public holidays.
• 3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

• Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
• 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

• Active social committee with generous departmental and firm-wide social budget.