Administration Assistant

Kent County Council; Maidstone; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Kent County Council's SEND Tribunal Team is looking for a full-time Tribunal Administration Assistant to support the smooth operation of SEND tribunal appeals. You will work closely with Tribunal Officers, help manage case flow, and keep accurate records under tight deadlines.

This customer-facing role requires excellent IT, strong communication, and the ability to handle confidential information. The post offers a hybrid working pattern with some office days at Sessions House, Maidstone, and

Qualifications

• Strong organisational abilities and attention to detail.
• Excellent IT and problem-solving skills.
• Ability to communicate with professionals and the public while maintaining confidentiality.
• Experience with handling sensitive information and DBS checks.

Responsibilities

• Assist Tribunal Officers in handling SEND Tribunal appeals.
• Keep accurate records and manage case deadlines.
• Answer calls from professionals and the public with professionalism.
• Handle highly confidential information and comply with data protection.
• Be prepared to travel to external meetings when required.

Skills

Organised

IT skills

Communication skills

Problem solving

Tools

MS Office

Job description

The SEND Tribunal Team is seeking a full time Tribunal Administration Assistant to be part of our vibrant and fast-paced service. As a crucial member of our team, you’ll play a pivotal role in ensuring the smooth operation of our tribunal services.

You can expect to collaborate with our dedicated Tribunal Officers, assisting them in handling SEND Tribunal appeals. Your organisational skills and attention to detail will be invaluable in meeting tight deadlines. We are looking for someone who is highly organised and possesses excellent IT and problem-solving skills. You will be confident in dealing with professionals and members of the public on the telephone. You will be required to deal with highly sensitive and confidential information.

This role is anything but mundane. Expect a dynamic environment where multitasking and a keen eye for detail are essential. You’ll thrive under pressure and contribute to our team’s success.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

The team currently has a hybrid model of working with at least 2 days per week in the office and some days working from home. You will be fully supported to do this, with the necessary induction, management, and equipment. You will be required to come into Sessions House, Maidstone, as and when required, and there may also be occasions where you need to travel to external meetings.

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About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.