Administration Assistant

Leicestershire Partnership; Leicester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Generous annual leave

Job summary

Leicestershire Partnership NHS Trust is seeking an administrator to support the Therapy & Diana Children’s Community Services. You will be the first point of contact for staff, families and external agencies, handling enquiries with discretion and diplomacy. You will work within a multidisciplinary team and manage confidential information with initiative.

We offer a competitive salary package, excellent pension, and generous annual leave, with flexible working options and commitment to wellbeing.

Qualifications

• Excellent communication and customer service skills with the ability to deal with queries in a helpful, professional and sympathetic manner.
• Experience of working with confidential and sensitive information.
• Ability to use own initiative and work as part of a multidisciplinary team.

Responsibilities

• Provide administrative support to the clinical team.
• Be the first line of contact for staff, families and external agencies.
• Collaborate with a multi-disciplinary team including Physiotherapists, Occupational Therapists, Speech & Language Therapists and Children’s Community Nursing teams.

Skills

Communication skills

Customer service

Professional telephone manner

Handling confidential information

Job description

Job Overview

Do you want to make a difference to the families, young people and children living in Leicester, Leicestershire, and Rutland?

‘You're not just admin, are you?’

Our team of administrators provide support for over two hundred clinical staff who deliver services to children aged 0-19 years across Leicester, Leicestershire, and Rutland.

You will be the first line of contact for parents, carers, young people, and professionals and must have excellent communication and customer service skills and be able to deal with queries in a helpful, professional, and sympathetic manner.

Our team are immensely proud of the excellent support we provide to both the clinicians who deliver services and to the families, children and young people who receive our services.

We would love you to join us and share your outstanding skills in communication (verbal and written), your ability to use tact and diplomacy and to be able to apply problem solving skills to provide the best service we can for our service users.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do.

We are committed to the wellbeing of all our staff.

• We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Contact Details

Stephanie Squires, [e-mail], 0116 2952495.

Job Description Summary (Main duties and responsibilities)

You will be collaborating with a multi-disciplinary team comprising of Physiotherapists, Occupational Therapists, Speech & Language Therapists and Children’s Community Nursing teams.

As an essential part of Therapy & Diana Children’s Community Services, you will provide administrative support to the clinical team and be the first point of contact for staff, families, and external agencies.

You will need to be able to demonstrate experience of working with confidential and sensitive information and can work using your own initiative as well as working as part of a team.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health, and learning disability services for people of all ages. Delivered through over one hundred settings from inpatient wards to out in the community, our 6,500 staff serve over one million people living in Leicester, Leicestershire, and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment.

We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs, the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.