Administration Assistant

Islington Working; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

University College London Hospital is seeking a Band 3 Admission Coordinator for the Children and Young People’s Division. The role focuses on coordinating patient pathways from referral to treatment, managing appointments and queries, and maintaining accurate information across Trust systems.

You will work in the General Paediatrics team, supporting services across infectious disease, epilepsy, asthma, and other specialties, while upholding high personal and professional standards.

Qualifications

• GCSE English and Maths with Grade C or above.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent.

Responsibilities

• Coordinate patient pathways from referral through to treatment and manage appointments.
• Act as central point of contact, handle queries and ensure information is up-to-date across Trust systems.
• Support busy clinical teams to deliver high-quality services for children and young people.

Education

GCSE English and Maths (Grade C or above)

NVQ Level 3 in Business Administration / Customer Service / Healthcare Support Services or equivalent

Job description

The Children and Young People’s Division are looking to recruit a Band 3 Admission Coordinator.

We are seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service. You will work collaboratively to provide full administrative services to our Children and Young Person’s Division at University College London Hospital.

As a member of our team, you will have high personal and professional standards and will seek to support those around you to deliver high-quality services. The role will predominantly be in the General Paediatrics team, covering specialties such as infectious disease, epilepsy, asthma, allergy, general paediatrics, paediatric and adolescent urology, surgery, and others.

Duties

• The post holder will play a key role in supporting busy clinical teams and ensuring children, young people and their families receive a high-quality, seamless experience.
• They will act as a central point of contact, coordinating patient pathways from referral through to treatment, managing appointments, handling queries, and ensuring information is accurate and up to date across Trust systems.
• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.