Administration Assistant

Medirest Signature; Glasgow; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading insurance company seeks an Underwriting Assistant in Glasgow to support their underwriting team. The role involves assisting with Scottish Bonds, delivering excellent customer service, and requires solid analytical and numerical skills. Hybrid working is offered, alongside a strong benefits package including pension contributions.

Benefits

Hybrid working

Pension contributions up to 11%

Opportunities for continuous development

Qualifications

• Previous office-based customer service experience preferred.
• Numerical and analytical abilities essential for the role.

Responsibilities

• Assist underwriters with Scottish Executory Bonds cases.
• Deliver high levels of customer service to internal and external clients.
• Support the underwriting team with daily tasks.

Skills

Analytical skills

Customer service

Relationship management

Job description

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We are currently recruiting for an Underwriting Assistant to join our established and experienced Profin team.

This role will be full time in our Glasgow office.

Your Role

This job involves assisting underwriters and trading Scottish Executory Bonds cases within agreed processes to achieve business development and retention targets. You will spend the majority of your time supporting our underwriting team with multiple tasks that are required on a daily basis.

Once proficient in the team’s processes, you will then have the opportunity to be trained on the underwriting principles and in time delivering underwriting decisions, negotiating and referring cases, and managing solicitor and broker interactions.

You will be working within a team and with other colleagues responsible for underwriting risks. You will have excellent analytical, relationship management and communication skills. The job will be predominately Scottish Bonds focused.

This role demands that you deliver the highest levels of customer service, both to internal and external customers.

About You

To be successful in your role of Underwriting Assistant you will ideally have some previous office based customer service experience. You will need to be numerical and analytical to underwrite your caseload of policies.

What we offer you

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form.

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.