Administration Assistant

Cardiff and Vale University Health Board; Chelmsford; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

27 days holiday

Bank holidays

Excellent pension

Staff discounts

Relocation package (£8K)

Job summary

The Linden Centre in Chelmsford is recruiting a Part time Administration Assistant/Receptionist to provide front line support to clinical colleagues and patients.

The role involves handling calls, face-to-face interactions, maintaining confidentiality, and using Word, Excel and Outlook; training will be provided. The post offers supervision, training and personal development in a supportive NHS environment.

Qualifications

• Excellent communication skills and administrative experience.
• Proficient in Word, Excel and Outlook.
• Flexible with attention to detail and patient-focused.

Responsibilities

• Handle front line reception and admin tasks for clinical staff.
• Answer telephone enquiries and record messages accurately.
• Manage face-to-face interactions with patients and carers.
• Maintain strict confidentiality and handle sensitive information.

Skills

Communication skills

Administrative experience

Microsoft Word

Excel

Outlook

Telephone handling

Tools

Microsoft Word

Excel

Outlook

Job description

An exciting opportunity has arisen to recruit a Part time Administration Assistant/Receptionist based at The Linden Centre, Chelmsford. We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support, face to face and over the telephone. This role is Tuesday & Wednesday 9 am to 5 pm. We will offer you support, supervision, training and the opportunity for personal development. You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use. We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing. Successful candidates will be expected to provide services in a professional, efficient, friendly and polite manner.,

• You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
• Record accurate messages and follow them up appropriately in accordance to department guidelines.
• To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.
• To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
• Deal with queries raised by patients, relatives, GP's or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group., To operate as a centralised department to provide a comprehensive reception & administration service and functions within the Trusts Localities.
• The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
• The service will require a team approach to ensure cover for absence across all services / locations.
• Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
• Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Reception / Administration Assistant / Ward Clerk.
• This is not an exhaustive list Valuing you. Recognising your dedication. At EPUT, we look after you.
• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling. 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.