Administration and Support Executive

TN United Kingdom; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Administration and Support Executive to enhance the efficiency of their commercial brokerage team. This role involves managing client enquiries, supporting brokers, and ensuring smooth administrative operations. The ideal candidate will possess strong customer service skills, be proficient in MS Office, and demonstrate effective communication abilities. If you are proactive and enjoy working in a dynamic office environment, this opportunity offers a chance to contribute significantly while developing your career in the financial services sector.

Qualifications

• Proficient in MS Office and databases.
• Experience in mortgage, banking, or financial services preferred.

Responsibilities

• Manage and respond to client enquiries efficiently.
• Support the broker team and maintain client records.
• Perform office duties like photocopying and filing.

Skills

Customer Service

Interpersonal Skills

Problem-Solving

MS Office Proficiency

Diary Management

Education

Experience in Mortgage or Financial Services

Tools

Databases

Mortgage Systems

Job description

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Administration and Support Executive, Stevenage

Client: Tate

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

75681ff49cc7

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Administration and Support Executive

Hours: Mon - Friday (9:00-5:30 with 1 hr lunch break). Flexibility for PT hours if available to come into the office 5 days a week.

Working Style: Fully office based

About the Role:

Seeking a dedicated individual to ensure smooth administrative operations within the commercial brokerage team. The role supports brokers and directors from initial enquiries to completion, maintaining professionalism and efficiency.

Key Responsibilities:

• Manage and distribute new enquiries efficiently.
• Respond promptly to introducer, client, and lender enquiries.
• Support the broker team to ensure seamless operation.
• Answer calls courteously and promptly.
• Maintain and update client records.
• Log enquiries on the current system.
• Assist with diary management and case coordination.
• Support advisers as needed.
• Process and log card payments.
• Perform office duties like photocopying, scanning, filing, and housekeeping.
• Manage office stationery supplies.
• Undertake additional reasonable tasks as required.
• Provide excellent customer service.
• Work independently and take initiative.
• Develop effective relationships at all levels.
• Apply logical analysis and problem-solving skills.
• Communicate effectively in writing and verbally.
• Maintain strong interpersonal skills and telephone manners.
• Propose and implement new ideas and practices.
• Be proficient in MS Office, databases, and mortgage systems (training provided).
• Experience in mortgage, banking, or financial services preferred but not essential.

Please note: This advert remains open until the position is filled. Early applications are encouraged as interviews will be conducted throughout this period.

Tate acts as an Employment Business for this vacancy.

Tate is committed to equal opportunities. We welcome any adjustments needed during the application or interview process to ensure accessibility and comfort. Please share your preferred pronouns in your application if you wish.