Administration and Support Assistant

Hampshire County Council; Havant; On-site; GBP 14,000 - 15,000; Part time

Job summary

Hampshire County Council in Havant is seeking an Administration and Support Assistant to support Reablement Practitioners and their Guide Dog during home visits, with hybrid working and 20 hours per week.

You will also provide vital administrative support to the Reablement South Business Support Team, with data checking and strong IT skills, fostering positive relationships and ensuring smooth operations.

Qualifications

• MO365 experience including Word, Outlook and Excel.
• Strong IT and data handling skills.
• Able to communicate clearly with colleagues, service users and visitors.
• Patient, compassionate and empathetic in all interactions.

Responsibilities

• Drive the Reablement Practitioner and their Guide Dog to and from work locations and appointments.
• Take notes at appointments and assist with locating appointment venues.
• Handle calls, monitor and respond to emails, and act as first point of contact for the team.
• Perform data checking and monitoring using spreadsheets to keep operations running smoothly.
• Build and nurture positive working relationships within the team and with service users.

Skills

MO365 experience

Good IT skills

Driving licence

Communication skills

Tools

MO365

Word

Outlook

Excel

Job description

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Administration and Support Assistant

Job Reference:HCC624741
Salary Range: £25,186 - £26,244 pro-rata, per annum (actual salary £13,613 - £14,184 per annum)
Work Location: Havant Plaza, Havant (Hybrid Working)
Hours per week: 20
Contract Type: Permanent
Closing Date:23 August 2026

The Role:

As an Administration and Support Assistant, you’ll be an integral part of our supportive Reablement Services team. Your primary responsibility will be assisting one of our Reablement Practitioners and their Guide Dog during visits to service users’ homes. When not out on visits, you’ll provide vital administrative support to the Reablement South Business Support Team.

This is a hybrid role working 20 hours per week. You’ll work a maximum 1 day per week based at our Havant Plaza office and 2 days working in the community.

What you’ll do:

• Drive the Reablement Practitioner and their Guide Dog to and from work locations and appointments.
• Take notes at appointments and assist with locating appointment venues.
• Handle calls, monitor and respond to emails, and act as the first point of contact for all visitors and staff when supporting the Reablement South Business Support Team.
• Perform data checking and monitoring activities, using tools such as spreadsheets to keep operations running smoothly.
• Build and nurture positive working relationships within our team and with our service users.

What we’re looking for:

• Ability to drive the Reablement Practitioner and their Guide Dog to and from work and appointments.
• Confident around dogs and able to provide care for their Guide Dog, if required.
• Good IT skills with MO365 experience (including Word, Outlook and Excel).
• Strong communication, interpersonal and teamwork skills.
• Patience, compassion, and empathy in all interactions.
• Excellent organisation and prioritisation skills.

Take a look at our Candidate pack for more information about the Administration and Support Assistant role, team and our values.The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Make a difference: Create a nurturing environment where the lives of young people can be transformed. Find out more about our open residential homes here . Watch our short video about open residential care at HCC.
• Career growth and development: Take the next step in your career and strengthen your leadership skills and expertise. You’ll enjoy access to Hampshire County Council’s wide range of training and learning development assets, which are known to be outstanding.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/5 telephone support, a suite of online resources and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Other roles you may have experience of may include: Personal Assistant, Receptionist, Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.

Travel Requirements:

You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers’ licence and access to a reliable vehicle on a regular basis.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.