Systems Support Assistant

Hampshire County Council; Gosport; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Health Assured EAP

Local Government Pension Scheme (LGPS)

Generous annual leave

Sick pay

Job summary

Hampshire County Council is seeking a Systems Support Assistant at Woodcot Lodge Care Home in Gosport. The role involves handling IT queries, performing administrative duties, and providing reception support to residents and visitors while maintaining high standards of customer service.

You will work as part of a friendly team, supporting daily operations, updating records, and ensuring smooth administrative processes in a care home environment.

Qualifications

• Excellent IT skills with experience using a range of software including MO365 (Outlook and Excel).
• Previous experience delivering a wide range of administrative tasks.
• Excellent communication skills to confidently interact with residents, families and colleagues.

Responsibilities

• Resolve IT queries and troubleshoot IT issues with effective solutions.
• Administrative duties including email management, personnel files, scanning and filing, and updating spreadsheets.
• Provide reception support as a first point of contact for visitors; handle phone calls and messages.
• Build positive relationships with residents, families, carers and colleagues.

Skills

IT skills

Administrative tasks

Communication skills

Multi-tasking

Empathy

Passion

Tools

MO365

Job description

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Systems Support Assistant

Job Reference: HCC624810

Salary Range: £25,186 - £26,244 pro-rata, per annum (actual salary £20,420 - £21,278 per annum)

Work Location: Woodcot Lodge, Gosport

Hours per week: 30

Contract Type: Permanent

Closing Date: 3 September 2026

The Role:

As a System Support Assistant at Woodcot Lodge Care Home, you’ll be an integral part of our small, friendly, supportive team, carrying out vital administrative tasks, ensuring the smooth running of our home.

What you’ll do:

• Resolve IT queries and problem solve IT issues: Address and find effective solutions to resolve a variety of queries, issues, and unexpected situations, and elevate when necessary.


• Administrative duties: Carry out a wide range of administrative tasks including email management, organising personnel files, handling documents for scanning and filing, managing residents’ paperwork, updating Excel spreadsheets, managing day to day rota and allocation queries with oversight from the administration officer.


• Provide Reception support: Engage in customer-facing interactions, act as one of the first points of contact for visitors, manage phone calls, take messages, and make outgoing calls.


• Build relationships: Establish positive and supportive connections with residents, their families, carers and colleagues.

What we’re looking for:

• Excellent IT skills with experience of using a variety of software including MO365 (Outlook and Excel).


• Previous experience in delivering a wide range of administrative tasks.


• Excellent communication skills to confidently interact with residents, families, and colleagues, combined with a strong commitment to customer service.


• Ability to multi-task and work flexibly as part of a team to achieve the best outcomes.


• Passion and dedication: A genuine desire to help others and make a difference.


• Empathy and compassion: Understand and share the feelings of others to build trust and provide emotional support.

Take a look at our Candidate Pack for more information about the System Support Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Benefits and Expectations:

• Make a difference: Watch this short video to find out more about the important work our Older Adults Residential Teams do.


• Work in a friendly and inclusive team who feel proud of the work they do to support people in our community.


• Experience a comprehensive induction programme and ongoing training and development that supports your career growth.


• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.


• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more informationhere.


• This role may involve some weekend and bank holidays working, for which enhancements are paid in line with the HCC salary policy.


• Applicants can expect to hear from us within two weeks of the advertised closing date.


• Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.