Admin Team Leader

Brook Street; Norwich; On-site; GBP 27,000 - 29,000; Full time

Job summary

A public sector agency seeks an Admin Team Leader for their Norwich office, responsible for leading an administrative team, ensuring effective court support, and enhancing customer service. The role requires strong leadership, communication, and IT skills, alongside a focus on performance management and operational standards. This full-time role offers a pay rate of £13.51 per hour and is initially temporary until March 2026. Interested candidates should apply online.

Qualifications

• Must have experience in an administrative, customer-focused environment.
• Previous leadership or team support experience is essential.
• Strong communication and organisational skills are required.

Responsibilities

• Lead and support an administrative team with required standards.
• Manage workloads to meet service and performance targets.
• Monitor team performance and identify areas for improvement.

Skills

Experience in an administrative, customer-focused environment

Previous experience leading or supporting a team

Strong communication and organisational skills

Confident IT skills, including Microsoft Office

Ability to motivate and support others in a fast-paced environment

Job description

Admin Team Leader

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Location: Norwich or Ipswich (travel between sites is required)

Hours: Full time, Monday to Friday 8:30am - 5pm

Pay rate: £13.51 per hour

Working Pattern: Fully office based. Temporary, initially ongoing until the end of March 2026.

Role Overview

The Admin Team Leader is responsible for leading and managing an administrative team that provides effective court support and excellent customer service to judiciary, court users, and stakeholders. The role focuses on workload planning, performance management, and ensuring processes are followed in line with HMCTS procedures.

Key Responsibilities

• Lead and support an administrative team, ensuring work is organised and completed to required standards
• Manage and plan workloads to meet service and performance targets
• Monitor team performance and identify areas for improvement
• Ensure Standard Operating Procedures are followed consistently
• Provide guidance and support on casework and administrative processes
• Handle queries from staff and court users
• Produce basic performance and statistical information when required
• Support training, development, and induction of staff
• Promote HMCTS values and maintain high standards of conduct and professionalism

Essential Skills & Experience

• Experience in an administrative, customer-focused environment
• Previous experience leading or supporting a team
• Strong communication and organisational skills
• Confident IT skills, including Microsoft Office
• Ability to motivate and support others in a fast-paced environment

Compliance Requirements

If successful, you will need to complete our compliance process, including:

• Providing right-to-work and ID documents
• Completing a Basic DBS check
• Supplying references covering the last three years

How to Apply

If this role sounds like the right fit for you, please apply online today. If you are shortlisted, we aim to contact you within 5 days.

Diversity and Inclusion Statements

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.