Admin Team Lead

Bedfordshire Hospitals NHS Foundation Trust; Luton; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking an experienced Admin Team Lead to oversee administrative services across the Prosthetics, Orthotics, and MSK teams at multiple sites in Luton and Bedford.

You will supervise admin staff, manage clinics and waiting lists, handle patient and staff enquiries, generate reports, lead inductions, monitor sickness, and support service managers to maintain efficient, compassionate patient care.

Qualifications

• Proven experience leading admin teams in a healthcare setting.
• Ability to manage multiple admin streams across sites.
• Strong communication and coordination with clinical managers and staff.

Responsibilities

• Lead line management and supervision of admin teams.
• Act as main contact point for patients and staff.
• Manage clinic bookings and waiting lists.
• Support therapy service management and managers as needed.
• Maintain administrative procedures and monitor deadlines.
• Lead recruitment with the Service Manager and run data reports.

Skills

Team leadership

Administration management

Communication

Problem solving

Data analysis

Prioritisation

Liaison

Tools

SystmOne

Job description

This post is responsible for leading the provision of administrative support to the Prosthetics Department based at Luton & Dunstable Hospital, Orthotics Departments based at both Luton and Bedford sites, and MSK Service based at Chaul End Lane, Luton. In addition, this post will offer support to the wider Therapy Admin team and Therapy Managers. The Admin Team Lead will be instrumental in the smooth running of the services by leading and working with Admin teams, Clinical Managers and Senior Therapists with the ability to work without supervision, using their initiative when dealing with enquiries that arise in the absence of the Service Lead.,

• Contribute to and be responsible for line managing and supervising admin teams
• Act as the point of access for patients and staff
• Support the wider team as required.
• Support the therapy service management team as required.
• Manage clinic appointment booking and waiting lists
• Support the team to deal with distressed individuals
• Use problem solving skills
• Monitor sickness absence line and record on Health Roster.
• Lead induction and supervision
• Develop, implement and maintain administrative procedures.
• Type reports, letter
• Support and provide cover in the absence of colleagues and during times of pressure.
• Liaise courteously with all members of the teams
• Be a SystmOne champion
• Prioritise own work and co-ordinate that of the team to ensure deadlines are met.
• Manage complaints
• Co-ordinate clinics and manage annual leave or sickness.
• Lead recruitment in conjunction with the Service Manager
• Run, analyse, interpret data for reports

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.