Admin Support Officer

Serco; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented Admin Support Officer to join their Offender Management Unit. This critical role involves supporting various functions such as sentence calculations, risk assessments, and liaising with multiple agencies. The position offers a chance to make a significant impact in a fast-paced environment where accuracy and communication are key. The company is committed to supporting vulnerable individuals and upholding public safety while providing ongoing training and career development opportunities in a diverse and inclusive workplace. If you are a proactive team player looking to contribute to essential services, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Up to 6% contributory pension scheme

Employee Assistance Programme

Health Cash Plans

Free flu jabs

Career development training

Diversity and inclusion initiatives

Qualifications

• Experience in administrative roles, ideally in criminal justice or public sector.
• Strong organizational skills and ability to manage competing priorities.

Responsibilities

• Maintain prison recording systems for new admissions.
• Allocate offender cases and liaise with courts for legal documents.
• Schedule meetings and manage department communication.

Skills

Attention to detail

Communication skills

Computer literacy

Problem-solving

Education

GCSE English and Maths (Grade C or above)

Tools

NOMIS

DPS

Outlook

Excel

Job description

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Location: HMP & YOI Doncaster
Salary: Band 7
Full Time, Permanent

Play a Key Role in Offender Management at HMP Doncaster

Serco is currently seeking a detail-oriented and motivated Admin Support Officer (ASO) to join the Offender Management Unit at HMP Doncaster. This is a critical support role within a high-paced and sensitive environment where accuracy, communication, and a commitment to public service are paramount.

You will be part of a dynamic team, supporting a range of OMU functions including sentence calculations, public protection processes, risk assessment coordination, and communication with internal and external agencies.

Key Responsibilities

1. Maintain and update prison recording systems (e.g., NOMIS, DPS) for all new admissions.
2. Allocate offender cases to Prison Offender Managers (POMs).
3. Interpret court documents, calculate sentences, and liaise with courts to rectify anomalies.
4. Check information on all legal documents received from court, making assessments based on these in relation to public protection arrangements.
5. Monitor phone calls/mail of relevant prisoners, record this appropriately, and report where necessary.
6. Schedule and minute key meetings such as risk management panels and progression boards.
7. Manage department mailboxes, track legal documentation, and coordinate communication between prison and outside agencies.
8. Prepare release paperwork and ensure notification to all relevant bodies.
9. Contribute to department performance and compliance with KPIs and standards.

What You’ll Need

• GCSE English and Maths (Grade C or above).
• Strong computer literacy, including Outlook and Excel.
• High attention to detail and excellent communication skills.
• Previous administrative experience, ideally within criminal justice, legal, or public sector environments.
• Familiarity with offender management systems (e.g., NOMIS, DPS).

What We’re Looking For

• A team player who collaborates effectively with colleagues and external partners.
• A problem-solver who can work independently with initiative.
• Someone adaptable, resilient, and calm under pressure.
• A strong organiser with the ability to manage competing priorities.

Why Serco?

Working at Serco means making a real difference. We support vulnerable individuals, uphold public safety, and invest in our people. In return, we offer:

• Competitive salary and benefits.
• Ongoing training and career development opportunities.
• A supportive and inclusive working environment.

What we offer:

• 25 days annual leave plus bank holidays.
• Up to 6% contributory pension scheme.
• A Serco benefits portal offering discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support health and wellbeing, including Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• A wealth of career development training, including role-specific training, leadership coaching, formal study, and more.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

Apply now to help deliver essential administrative services that support offender rehabilitation and public safety.

About Serco

At Serco, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 responsible for delivering public services worldwide, including defence, transport, justice, immigration, healthcare, and citizen services. We are committed to redesigning and improving public services for everyone’s benefit.

By joining Serco, you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability), and In@Serco (LGBT & Networks). These networks are led by colleagues passionate about diversity, inclusion, and belonging.

Apply

Please click the apply button to complete your application. Be aware that during periods of high application volume, the closing date may be moved forward, so apply promptly.

Serco supports fair access to employment for those with unspent criminal convictions through our ‘Ban the Box’ pledge. Contact our recruitment team at 0345 010 4000 for more information or to discuss your application.