Admin Support Assistant

NHS; Bristol; On-site; GBP 25,000; Part time

Job summary

A leading NHS Trust in Bristol is seeking a part-time administrative support role. The successful candidate will be responsible for handling patient case notes, managing communication among patients and staff, and assisting with office duties to enhance patient care. A foundation in English and maths is essential, with opportunities for further training and development within a supportive team environment.

Qualifications

• Educated to GCSE level in English Language and/or Maths.
• Preferred NVQ Level 2 in Business Administration or equivalent.
• Experience in a busy office environment.

Responsibilities

• Retrieve and organize patient case notes for pre-operative assessments.
• Assist with general administrative duties and communicate with staff and patients.
• Prioritize workload and maintain accurate patient records.

Skills

Communication

Organisational Skills

Problem Solving

Education

GCSE in English Language

GCSE in Maths

NVQ Level 2 in Business Administration

Tools

Microsoft Office

Job description

Job summary

To ensure the patient notes are available where they are needed to support patient care.

The post holder will be responsible for retrieving case notes, and for collating, organising, and quality checking case notes in readiness for pre-operative assessments or surgery.

In addition, the post holder will be willing to assist with other administrative duties and liaise with clinicians around any note or referral queries.

Main duties of the job

To assist with general admin duties within the Patient Access Office, including the below:

• Dealing with phone calls from patients, GPs, secretaries and other departments.
• Communicating effectively and accurately, acting confidentially, discretely and tactfully where necessary, via telephone and face to face contact with patients, visitors and staff
• To be responsible for entering and updating accurate information on the Trust's patient information system
• To prioritise own workload and to keep accurate records of patient's availability, to ensure that the patient's pathway is complete
• General administration e.g. filing, collecting post and distributing to colleagues and other departments
• Assisting with the smooth running of Patient Access by working as a member of a team, as required
• To escalate any issues regarding patient pathways to the line manager as appropriate
• To undertake any other appropriate duties, as agreed with the line-manager
• To undertake any training required to meet professional and Personal Development Plan
• Attend annual appraisal meetings and take responsibility for all mandatory and statutory training ensuring it is up-to-date

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

387-S2487-TJ

Job locations

Bristol Eye Hospital

Lower Maudlin Street

Bristol

BS1 2LY

Job description Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification Qualifications and Training Essential

• Educated to GCSE level (or equivalent) in English Language and/or Maths

Desirable

• NVQ Level 2 in Business Administration or equivalent
• Educated beyond GCSE level to a higher level or completion of relevant administrative or business training courses

Knowledge and Experience Essential

• Basic Keyboard Skills
• Working knowledge of Microsoft Office i.e. email
• Working in a busy office environment
• Email and work etiquette

Desirable

• NHS Administrative Experience
• Health Records Experience
• Understanding and maintaining of filing systems

Skills and Abilities Essential

• Have a pleasant manner and good communication skills
• Ability to prioritise and manage own workload
• Ability to work with, and support, a range of staff
• Effective organisational skills
• Ability to work on your own, using your own initiative if required
• Ability to be proactive and problem solve
• Effective, respectful and professional communication skills

Person Specification Qualifications and Training Essential

• Educated to GCSE level (or equivalent) in English Language and/or Maths

Desirable

• NVQ Level 2 in Business Administration or equivalent
• Educated beyond GCSE level to a higher level or completion of relevant administrative or business training courses

Knowledge and Experience Essential

• Basic Keyboard Skills
• Working knowledge of Microsoft Office i.e. email
• Working in a busy office environment
• Email and work etiquette

Desirable

• NHS Administrative Experience
• Health Records Experience
• Understanding and maintaining of filing systems

Skills and Abilities Essential

• Have a pleasant manner and good communication skills
• Ability to prioritise and manage own workload
• Ability to work with, and support, a range of staff
• Effective organisational skills
• Ability to work on your own, using your own initiative if required
• Ability to be proactive and problem solve
• Effective, respectful and professional communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Eye Hospital

Lower Maudlin Street

Bristol

BS1 2LY

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Eye Hospital

Lower Maudlin Street

Bristol

BS1 2LY

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)