Admin Services Manager

NHS Tayside; Dundee; On-site; GBP 40,000 - 55,000; Full time

Job summary

NHS Tayside is seeking an Admin Services Manager for General & Vascular Surgery. This role involves leading administrative teams, managing budgets, and improving patient care quality. The successful candidate will play a crucial role in operational management and fostering continuous improvement within the Care Group.

Qualifications

• Experience managing administrative staff.
• Strong understanding of healthcare operations.

Responsibilities

• Manage and develop administrative and clerical staff.
• Oversee budget for administrative staff.
• Coordinate management of complaints and clinical training events.

Skills

Leadership

Budget Management

Health & Safety Management

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An opportunity has arisen for the post of Admin Services Manager for General & Vascular Surgery, following the promotion of the previous post holder.

You will play a vital part in the delivery of surgical care for the patients of Tayside. The Care Group is responsible for organising all unscheduled surgical care, as well as extensive outpatient care and elective operations. Through our administrative teams, we are continually seeking to improve the quality of patient experience, safe and rapid clinical communication, efficient use of clinical time, and the optimisation of technology. You will be at the heart of delivering vital services, playing a key role in the leadership of the Care Group and fostering a culture of continuous improvement.

Your Core Duties Will Be

1. Manage and develop the administrative and clerical staff within the Clinical Care Group.
2. Manage the budget for all administrative staff within the Clinical Care Group and monitor any additional work agreed with medical staff.
3. Plan, review, and develop administrative services within the Clinical Care Group.
4. Ensure patient information is received promptly by GPs and other multidisciplinary NHS staff.
5. Manage administrative protocols, procedures, and standards.
6. Coordinate the management of complaints within the department.
7. Manage medical rota production (through rota co-ordinator) and coordinate clinical training events, governance meetings, etc.
8. Provide operational management of the non-clinical accommodation occupied by the Clinical Care Group, including the organisation of estates work.
9. Lead and coordinate the management of Health & Safety within the Clinical Care Group.

The closing date for applications is Monday, 26 May. Interviews will be held during the week on the afternoon of Wednesday, 4 June. If you will not be available then, please notify us when you apply so we can find a suitable date. Interviews will be conducted in person unless a candidate is unable to attend, in which case TEAMS can be considered.

If you have any questions about the role, please contact Stuart Keys, Clinical Care Group Manager and Line Manager for this role.

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