Dual Services Manager

TN United Kingdom; Livingston; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Dual Services Manager to oversee security, maintenance, and cleaning services at Livingston Designer Outlet. The role involves managing teams, ensuring compliance with standards, and maintaining high service levels. The ideal candidate will have strong leadership and communication skills, with a focus on customer service and operational excellence.

Benefits

24/7 GP access for you and your immediate family

Mental health support and life event counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access to Perks at Work app with discounts

Qualifications

• Minimum 5 years of security and cleaning management experience is desirable.
• Possession of a valid SIA license is desirable.

Responsibilities

• Manage soft services at Livingston Designer Outlet.
• Conduct daily audits of safety, security, and cleanliness.
• Manage recruitment, induction, training, and customer service standards.

Skills

Communication

Customer Service

Leadership

Organizational Skills

Attention to Detail

Job description

Job Description: Dual Services Manager at Livingston Designer Outlet

Social network you want to login/join with:

If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at [emailprotected]. We're here to help!

You will oversee the daily operational delivery of security, maintenance, and cleaning services to meet the high standards expected by ABM and Livingston Designer Outlet management.

The Dual Services Manager will assume full responsibility for the contract daily, with a dotted line to the ABM General Manager for senior management support.

You will ensure the security and cleanliness of shopping malls, the Centre Management Office, public areas, service yards/roads, toilets, and back-of-house areas, exceeding client expectations through proactive management.

ABM UK operates with integrity, prioritizing honesty and putting people first — clients, employees, and customers. We are committed to transparency, excellence, value, and continuous improvement.

Main Duties & Responsibilities:

1. Manage soft services at Livingston Designer Outlet in line with company policies.
2. Line manage 2 direct reports, overseeing security, cleaning, and maintenance teams to ensure compliance and high standards.
3. Provide operational support to the Centre Management Team.
4. Ensure security and cleaning teams exceed SLA and KPI targets monthly.
5. Support management and liaise with internal and external stakeholders as appropriate.
6. Support staff training, H&S, development, and welfare programs.
7. Maintain security licenses and vetting for security staff, updating as needed.
8. Develop security skills and emergency response coaching within the team.
9. Maintain high standards, adapt to operational changes, and suggest improvements.
10. Support service-related and contractual matters professionally.
11. Manage staff rosters, payroll, and staffing levels to ensure compliance.
12. Conduct daily audits of safety, security, and cleanliness, reporting issues to management.
13. Manage recruitment, induction, training, and customer service standards.
14. Ensure adherence to KPIs/SLA and resolve non-compliance professionally.
15. Conduct security compliance audits.
16. Plan and implement training needs.
17. Prioritize incidents, communicate with key personnel, and maintain records.
18. Comply with Data Protection Act and related regulations.
19. Lead, communicate, and motivate the team effectively.
20. Complete performance reviews, toolbox talks, and team updates monthly.
21. Ensure staff understand their tasks and supervise night/PM activities.
22. Manage incident and accident reporting procedures.
23. Follow up on HR cases, in line with ABM policies, with HR support.
24. Update assignment instructions and risk assessments.
25. Complete necessary paperwork, conduct return-to-work interviews, and manage absences.
26. Ensure proper use and maintenance of equipment and chemicals, adhering to safety regulations.
27. Maintain health and safety policies and procedures.
28. Ensure sufficient staffing and equipment for events, maintaining communication.
29. Address welfare needs promptly and effectively.
30. Build and maintain excellent relationships with all site parties, including retailers.
31. Promote a unified team approach with Centre management and ABM team.
32. Ensure administrative requirements are met accurately.
33. Identify and implement energy-saving actions and share best practices.
34. Prepare and submit monthly financial reports to the General Manager.
35. Support the development of direct reports through performance reviews and training.
36. Attend weekly management and monthly KPI meetings with senior management.
37. Perform any other duties as required to meet client needs.
38. Possession of a valid SIA license (Security Guard, Door Supervisor, CCTV) is desirable; candidates should work towards obtaining licenses if not already licensed.
39. Exceptional communication skills, both written and spoken.
40. Minimum 5 years of security and cleaning management experience is desirable.
41. Experience in delivering high-standard security, cleaning, and related services.
42. Strong customer service focus, attention to detail, and understanding of mystery shopper expectations.
43. Self-motivated, confident, enthusiastic, and adaptable to a dynamic environment.
44. Excellent interpersonal and organizational skills.
45. Ability to prioritize tasks and work independently with a proactive approach.

We offer a comprehensive benefits package, including:

• 24/7 GP access for you and your immediate family
• Mental health support and life event counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work app with discounts, gift cards, cashback, and resources

For more information about ABM’s benefits, visit our careers page.

About Us

ABM is one of the world’s largest providers of integrated facility services, committed to creating a cleaner, healthier, and more sustainable world. We offer services across various industries, including cleaning, engineering, security, and more. In the UK, we serve iconic sites with over 10,000 team members. For more information, visit www.abm.co.uk.

ABM promotes diversity and inclusion and is a proud member of the Armed Forces Covenant Employer Recognition Scheme.