Admin Officer - Patient Services B2

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Learning and development opportunities

Flexible working options

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a dedicated Clerical Officer to join the Radiology Department. The role focuses on reception and admin support, maintaining patient records on CRIS, and liaising with patients and staff across the service.

Base location is Queen Elizabeth University Hospital, with shift patterns across 8 am–8 pm, Monday to Sunday. Band 2, permanent, full-time, with NHS benefits and flexible-working options where possible.

Qualifications

• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Proficiency in the use of computer systems.
• Experience of using the Radiology Computer System (CRIS) is desirable.
• Ability to work effectively in a busy, fast-paced environment.
• Understanding of confidentiality and accurate record-keeping.

Responsibilities

• Deliver a welcoming and professional reception service.
• Carry out a range of clerical and administrative duties to support departmental operations.
• Update and maintain patient records using the Radiology Computer System (CRIS).
• Communicate effectively with patients, medical staff, GPs, and colleagues.
• Ensure confidentiality, accuracy, and professionalism in all administrative tasks.

Skills

Organisational skills

Administrative skills

Communication skills

Tools

CRIS familiarity

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

We are seeking a dedicated and efficient Clerical Officer to join the Radiology Department. The successful candidate will provide reception and administrative support, helping to ensure the smooth day-to-day operation of the department. The post holder will maintain accurate patient records on the Radiology Computer System (CRIS) and liaise professionally with patients, medical staff, GPs, and colleagues.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• Permanent, full-time
• Shift pattern - Monday - Sunday, 8 am - 8 pm
• Base location - Queen Elizabeth University Hospital

Key responsibilities:

• Deliver a welcoming and professional reception service.
• Carry out a range of clerical and administrative duties to support departmental operations.
• Update and maintain patient records using the Radiology Computer System (CRIS).
• Communicate effectively with patients, medical staff, GPs, and colleagues.
• Ensure confidentiality, accuracy, and professionalism in all administrative tasks.

Knowledge, training, qualifications and/or experience required to do the job:

• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Proficiency in the use of computer systems.
• Experience of using the Radiology Computer System (CRIS) is desirable.
• Ability to work effectively in a busy, fast-paced environment.
• Understanding of the importance of confidentiality and accurate record-keeping.
• Ability to work flexible shifts between 8:00 AM and 8:00 PM, Monday to Sunday.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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