Security Officer - Facilities - B2

NHS National Services Scotland; Paisley; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Cycle to Work Scheme

Learning and development opportunities

Employee assistance

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) invites applications for a part-time, permanent Security Officer based at the Royal Alexandra Hospital. You will patrol the site, respond to alerts, and support patient, visitor and staff safety with de-escalation techniques.

The role involves liaising with Police Scotland and emergency services, plus contributing to major incident responses. The position offers pro rata pay for part-time hours and requires completing in-house training.

Qualifications

• Excellent communication and interpersonal skills to engage with a wide range of people.
• Strong customer service skills with a professional and approachable manner.
• Ability to work independently and as part of a team in a busy environment.
• Good IT skills to accurately complete electronic records and incident reports.
• Ability to remain calm under pressure and make informed decisions.
• Willingness to complete comprehensive in-house training including conflict management, breakaway techniques and security procedures.
• Knowledge of security, health and safety and safeguarding responsibilities.

Responsibilities

• Carry out regular security patrols across the hospital campus to maintain a visible presence and deter security incidents
• Respond promptly to emergency security alerts, personal attack alarms and incidents requiring immediate assistance
• Support the safety and wellbeing of patients, visitors and staff through effective conflict management and de-escalation techniques
• Investigate security incidents, complete reports and maintain accurate records in line with organisational procedures
• Liaise with external agencies including Police Scotland, emergency services and other partners when required
• Assist with hospital emergency responses, including fire response, lockdown procedures and major incidents
• Help maintain site security by monitoring access points, challenging unauthorised access and supporting vulnerable patient searches when required

Skills

Excellent communication

Customer service

Teamwork

IT skills

Calm under pressure

Conflict management

Security knowledge

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Are you looking for a rewarding role where you can make a real difference every day? As a Security Officer at the Royal Alexandra Hospital, you will play a vital role in protecting patients, visitors and staff while helping to create a safe and welcoming healthcare environment. Working within NHS Greater Glasgow and Clyde, Scotland's largest health board, you will join a dedicated Facilities team that supports the delivery of high-quality patient care. This is an exciting opportunity to work in a fast-paced setting where no two days are the same, while developing valuable skills and contributing to the wellbeing of our local communities.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Part-time, Permanent
• You will be based at The Royal Alexandra Hospital
• Working Pattern: Monday to Thursday or Friday to Sunday
• Please note the salary is Pro Rata for part-time hours.

Key responsibilities:

• Carry out regular security patrols across the hospital campus to maintain a visible presence and deter security incidents
• Respond promptly to emergency security alerts, personal attack alarms and incidents requiring immediate assistance
• Support the safety and wellbeing of patients, visitors and staff through effective conflict management and de-escalation techniques
• Investigate security incidents, complete reports and maintain accurate records in line with organisational procedures
• Liaise with external agencies including Police Scotland, emergency services and other partners when required
• Assist with hospital emergency responses, including fire response, lockdown procedures and major incidents
• Help maintain site security by monitoring access points, challenging unauthorised access and supporting vulnerable patient searches when required

Knowledge, training, qualifications and/or experience required to do the job:

• Excellent communication and interpersonal skills with the ability to engage effectively with a wide range of people
• Strong customer service skills with a professional and approachable manner
• Ability to work independently and as part of a team in a busy and demanding environment
• Good IT skills with the ability to accurately complete electronic records and incident reports
• Ability to remain calm under pressure and make informed decisions in challenging situations
• Willingness to complete comprehensive in-house training including conflict management, breakaway techniques and security procedures
• Knowledge of security, health and safety and safeguarding responsibilities, or the ability to develop these through training and experience

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: James Magee, Portering & Security Manger, on 0141 314 6794 or [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may require a satisfactory PVG Scheme record check.

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• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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