Medical Secretary - ENT

NHS Scotland; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

E-learning opportunities

Development opportunities

Enhanced pay for working public holyds

NHS discounts

Counselling services

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a dedicated medical secretary to provide comprehensive secretarial support to Consultants and teams. You will coordinate patient pathways, handle enquiries with discretion, and ensure accurate, timely information flow in line with NHS policies.

The role requires initiative, confidentiality, and the ability to work independently or as part of a team. Permanent, full-time, based at Gartnavel General Hospital, with core hours.

Qualifications

• HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience.
• Proficient in use of software systems including Microsoft Office Packages.
• Advanced keyboard skills.
• Medical terminology.
• Good organisational and communication skills.
• Ability to work independently or as part of a team.
• Excellent interpersonal skills with the ability to work under pressure with deadlines.

Responsibilities

• Provide comprehensive secretarial and administrative service to Consultant(s) and their team.
• Act as focal point for staff, patients and professionals for service enquiries and coordinate the patient pathway.
• Pass on information accurately and timeously in line with board procedures.
• Attend mandatory training and develop skills with the manager's guidance.

Skills

Medical terminology

Organisational skills

Communication skills

Interpersonal skills

Teamwork

Independent working

Education

HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience

Tools

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The role is extremely specialised and diverse in providing medical secretarial support for the provision of inpatient and outpatient clinical care to patients. The post holder is required to use a great deal of initiative and resource whilst exercising a high degree of confidentiality, diplomacy and tact.

To provide a comprehensive secretarial and administrative service to a Consultant(s) and their team(s). To act as a focal point for the provision of help and advice to staff members, patients and professionals in relation to service enquiries and co-ordinate the patient’s pathway.

A sound understanding of Board/Departmental policies and procedures is necessary together with excellent communication skills to ensure that the required information is passed on accurately and timeously.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Permanent Contract
• Full-time position (36 hours per week)
• Location based in Gartnavel General Hospital.
• The shift pattern for this position is Monday to Friday (core hours shifts either 0800 1600 / 0830 1630 / 0900 1700).

Key responsibilities:

The post holder is responsible for:

• Prioritising and scheduling their own workload to ensure compliance with NHS Greater Glasgow and Clyde, and Scottish Government targets
• Assist in organising and prioritising the Consultant(s) administrative workload to aid effective forward planning e.g. notification of cancelled/reduced clinical sessions due to annual leave/study leave; thereby ensuring efficient use of resources.
• Being aware of their level of responsibility and actions and as such take ownership of their post.
• Ensuring that they undertake all statutory/mandatory training and in conjunction with the Line Manager, develop their training as required by their own objectives and those of the service

Knowledge, training, qualifications and/or experience required to do the job:

• HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience
• Proficient in use of software systems including Microsoft Office Packages
• Advanced keyboard skills
• Medical terminology
• Good organisational and communication skills
• Ability to work independently or as part of a team.
• Excellent interpersonal skills with the ability to demonstrate all-round professional attitude especially under pressure with deadlines and conflicting interests.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

For an informal discussion, please contact:

Julie Clyde [e-mail], 0141 451 5997

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.