Admin Officer

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare trust in Oxford is seeking an enthusiastic individual to join their Front Office team. The role involves providing an efficient telephone service, ensuring patient queries are resolved while working closely with clinical staff. Ideal candidates will have excellent communication skills, be organized, and possess good keyboarding abilities. Training will be provided for specific systems. This position offers opportunities for progression within a compassionate care environment.

Qualifications

• Enthusiastic, motivated, and well-presented individual.
• Flexible approach to work with good organizational skills.
• Ability to work both individually and as part of a team.

Responsibilities

• Provide professional and efficient service answering telephone calls.
• Liaise with secretarial staff, clinicians, and other departments.
• Ensure patient queries are resolved effectively.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Keyboarding skills

Enthusiastic and adaptable

Tools

EPR knowledge

Job description

Overview

The purpose of the role is to provide a professional, efficient and friendly service ensuring that all telephone calls received to the department are answered, dealt with or directed within a timely manner. Communication is key in this busy role as you'll need to liaise with secretarial staff, clinicians and other departments within the Trust to ensure that all patient queries are resolved effectively.

We are looking for an enthusiastic, motivated and well-presented individual to join our Front Office team. If you would like to make a positive contribution to a patient's care experience and are a good communicator with excellent interpersonal skills, enthusiastic and adaptable, then we would like to hear from you. You will need to have a flexible approach to work, be highly organised, enjoy working individually as well as part of a larger team and have good keyboarding skills. Knowledge of EPR is desirable but not essential as training will be given. With this role you will become part of the wider administrative team within Cancer & Haematology with numerous opportunities for progression.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.