Admin Officer

Allscreens Nationwide Ltd; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Job summary

Allscreens Nationwide Ltd in the United Kingdom is seeking an organised administrator to support probation and victim services with accurate, timely records and confidential handling.

You will manage databases, draft communications, coordinate appointments, and provide cover for reception while upholding safeguarding policies and data protection.

Qualifications

• Experience using databases and strong keyboard/IT skills.
• Confident written and verbal communication.
• Strong attention to detail for accurate records within timescales.
• Ability to work on your own initiative with reliability.
• Empathy when dealing with people in crisis or distress.
• Commitment to equality and inclusion in day-to-day work.
• Pro-social mindset reinforcing positive behaviour.

Responsibilities

• Setting up and maintaining accurate people-on-probation and victim information on approved databases.
• Supporting referrals and improving relationships between offender management, victims, interventions, service providers and external agencies.
• Preparing, maintaining and collating case records, files and management information to required standards.
• Receiving and distributing information and communications via telephone, paper and email.
• Providing cover for reception and handling telephone enquiries efficiently.
• Acting as a single point of contact within the unit for specialist area work as required.
• Making practical arrangements for the implementation of the Sentence Plan (appointments, directions, etc.).
• Supporting enforcement administration when needed, including issuing travel-related vouchers/warrants and keeping appropriate records
• Organising equipment, materials and facilities for case-related activity, and reporting faulty items for repair/replacement
• Supporting meetings as required (agenda, notes/minutes and action points)
• Carrying out safeguarding children duties in line with statutory responsibilities and agency policies
• Working to Health and Safety policies, including undertaking equipment tests where required

Skills

Database skills

Keyboard/IT skills

Written and verbal communication

Attention to detail

Initiative

Empathy

Equality and inclusion

Pro-social mindset

Tools

Word

Excel

Databases

Job description

If you're organised, calm under pressure, and motivated by work that makes a genuine difference, this is a role where your admin skills directly support people and communities. Our Client is looking for a dedicated team member to provide efficient administrative support-helping keep people on probation and victims properly supported through accurate, timely processes.

What you'll be doing:

• Setting up and maintaining accurate people-on-probation and victim information on approved databases
• Supporting referrals and improving relationships between offender management, victims, interventions, service providers and external agencies
• Preparing, maintaining and collating case records, files and management information to required standards
• Receiving and distributing information and communications via telephone, paper and email
• Providing cover for reception and handling telephone enquiries efficiently
• Acting as a single point of contact within the unit for specialist area work as required
• Making practical arrangements for the implementation of the Sentence Plan (appointments, directions, etc.)
• Supporting enforcement administration when needed, including issuing travel-related vouchers/warrants and keeping appropriate records
• Organising equipment, materials and facilities for case-related activity, and reporting faulty items for repair/replacement
• Supporting meetings as required (agenda, notes/minutes and action points)
• Carrying out safeguarding children duties in line with statutory responsibilities and agency policies
• Working to Health and Safety policies, including undertaking equipment tests where required

What you'll bring:

• Ability to use databases and strong keyboard/IT skills, including Word and basic Excel
• Confident written and verbal communication skills to liaise with a wide range of individuals
• Strong attention to detail to keep records accurate and up to date within specified timescales
• Ability to work on your own initiative, with a steady, reliable approach
• Confidence and empathy when dealing with people who may be in crisis, distressed, or display inappropriate/aggressive behaviour-seeking the right support in line with office procedures
• A commitment to equality and inclusion, and an understanding of how it applies to day-to-day work
• A pro-social mindset-reinforcing positive behaviour and attitudes, and challenging anti-social behaviour and attitudes

Additional information:

• This role may involve some out-of-hours work.
• You'll handle sensitive and confidential information, so discretion and adherence to policy are essential.
• All candidates are subject to security and identity checks, along with client vetting prior to taking up post.