Admin Hub Lead | Essex Partnership University NHS Foundation Trust

Essex Partnership NHS Foundation Trust; Basildon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare organization in the UK is seeking a Part time Admin Hub Lead in Basildon to manage administrative staff and provide essential support for clinical operations. The role requires strong administrative skills, excellent communication, and the ability to efficiently handle patient inquiries and maintain appointment systems. This position provides various benefits, including NHS discounts and flexible working options.

Benefits

Season Ticket Loans

NHS discounts for staff

Excellent Training facilities

Buying and Selling annual leave scheme

Qualifications

• Experience in administrative roles within healthcare settings.
• Ability to manage tasks and supervise a team.
• Excellent communication skills.

Responsibilities

• Provide administrative support for clinical staff.
• Handle client/patient inquiries via phone and email.
• Maintain records and appointment systems for services.

Skills

Administrative support

Customer service

Microsoft Office Professional Suite

Job description

Overview

An exciting opportunity for a secondment / fixed term contract as a Part time Admin Hub Lead at Basildon and Thurrock Hospitals, with day to day responsibility for the management of the Administrators working in the South Administration Team. The successful applicant will be required to carry out regular supervision and appraisal as well as probation meetings as applicable and the day to day management and allocation of tasks within their area of responsibilities.

Responsibilities

• Provide Administrative support primarily for the clinical staff and general administrative duties and responsibilities, including answering calls via phone and email and processing messages appropriately, taking meeting minutes, receiving referrals and following the processes to ensure they are screened effectively and efficiently, booking appointments and writing letters and general office duties and covering receptions as needed.
• Accurately take minutes and transcribe when necessary as agreed with the Administration Team Leader and type general administrative correspondence using Microsoft Office Professional Suite.
• Answer client/patient telephone enquiries in a confidential and helpful manner, and channel enquiries to staff members (clinical and non-clinical) as appropriate.
• Maintain and operate an Appointment System for all services providing appointments within the community, booking transport when necessary, using Trust and partnership information systems.
• Prepare and process documents relating to Mental Health and Specialist Services, including photocopying and attending to postal collections/deliveries.
• Provide cover for colleagues within the Community services and Administration Service across all sites if required in their absence.
• Ensure electronic and written records and systems for patients and staff are accurately maintained.
• Support clinicians with administrative duties and responsibilities.
• Demonstrate behaviours aligned with Trust values and the NHS Constitution at all times.

Contract and Place

This vacancy is a secondment and will require agreement from your line manager to release you. If you are an external candidate, the role will be a fixed term contract.

Benefits and flexible working

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• Opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer
• Flexible working options supported by the Trust

Staff Bank

Join our Staff bank. Our EPUT NHS staff bank hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. All permanent staff are automatically enrolled onto the staff bank, with the option to work additional shifts if you wish. If joining our Trust in a fixed term role, indicate on New Starter paperwork that you wish to join our staff bank.

Job / Department Overview

South Essex Administration team is a medium-sized team providing services to the South Essex area. We provide professional, efficient and effective administrative support within the service for multi-disciplinary teams. You would provide support primarily for clinicians and general administrative duties; some responsibilities include answering calls, taking minutes, processing referrals, booking appointments, writing letters, and covering receptions as needed.

This advert closes on Monday 29 Sep 2025.