Admin Assistant

Amicacare; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Learning opportunities

Cycle to work scheme

Pension

Eyecare vouchers

Employee Assistance Programme (EAP)

Monthly employee recognition

Friendly working environment

Refer a friend bonus £200

Job summary

Amica Care Trust in Plymouth is seeking a full-time Admin Assistant (37.5 hours) with weekend work on alternate Saturdays and Sundays 9am-3pm. You will greet visitors, manage calls, and provide a welcoming reception while supporting the Home Manager with recruitment and DBS checks.

The role requires strong IT skills (MS Office, SharePoint; Teams a plus) and customer-focused professionalism. You will cover the Home Administrator duties when needed and help maintain records to high standards.

Qualifications

• Experience as a receptionist/administrator in a customer-focused environment.
• Excellent people skills with a proactive, professional approach.
• Strong IT skills with proficiency in Microsoft Office and SharePoint; Teams is a plus.
• Committed to delivering high-quality customer service and administrative support.

Responsibilities

• Be the first point of contact for enquiries and visitors, creating a welcoming environment.
• Provide reception services and manage telephone communications promptly and professionally.
• Sign in/out visitors and notify appropriate staff on arrival.
• Support Home Manager with recruitment tasks, interviews and DBS checks.
• Perform administrative duties and maintain records in line with procedures.
• Cover for the Home Administrator and assist during leave periods.

Skills

Receptionist

Administrative support

IT skills

Microsoft Office

SharePoint

Microsoft Teams

Tools

SharePoint

Microsoft Office

Microsoft Teams

Job description

Amica Care Trust offers a range of friendly, welcoming and professional support services, including occasional day care, to assisted living providing the independence many of our resident's desire, through to specialist dementia care for those in most need of our support.

We are recruiting for a full-time Admin Assistant to join their team for 37.5 hours per week. There will be a requirement to work alternate weekends - (Saturday and Sunday 9am - 3pm).

Day to Day

• You will be the first point of contact for all enquiries, greeting and helping visitors in the home.
• Provide an inviting and welcoming reception service to customers and visitors.
• To welcome residents/ visitors to the home in a pleasant and professional manner. Ensuring that the visitor's sign in and out and that the appropriate person is notified upon their arrival.
• To manage telephone calls in a prompt and professional manner, both external and internal.
• To support the management of visitors to the home.
• Provide recruitment support to the Home Manager, including scheduling interviews, requesting references and completing DBS checks.
• To perform administrative duties as required by the Home Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures.
• You will provide cover for the Home Administrator and assist the Home Manager, during periods of leave, including annual leave and other absences.

Requirements

• For this wide-ranging customer service and administrative role, we are seeking an experienced Receptionist/ Administrator from a customer- focussed environment.
• You will need to have, excellent people skills, a professional and approachable manner and the ability to work proactively as part of a busy team.
• The ideal candidate will have strong IT skills, with proficiency in Microsoft Office packages and SharePoint. Knowledge of Microsoft Teams would be a distinct advantage
• As with all our employees, you will be expected to work within our staff values and promote these at all times, by being an effective communicator, passionate about your work, encouraging team working and having a positive attitude.
• Overall, you should have pride in your work and committed to providing excellent customer service and administrative support.

Rewards

In return for your commitment to providing the best service to our residents, you will be offered:

• Excellent learning and development opportunities and regular free training.
• A cycle to work scheme.
• A competitive pension.
• Eyecare vouchers.
• An Employee Assistance Programme (EAP) providing a range of free and confidential services and advice for you and your family, such as counselling sessions, wellbeing support and legal advice.
• Monthly employee recognition.
• A friendly and supportive working environment.
• A refer a friend bonus of £200.

Applications for this vacancy close on 4th September 2026.

Please note: We reserve the right to close this vacancy before the advertised date and therefore encourage early applications.

Amica Care is a Disability Confident Employer.

Amica Care is committed to safeguarding and promoting the welfare of vulnerable adults. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check.