Admin and Bookings Clerk

Ramsay Health Care UK; Torquay; On-site; GBP 20,000 - 26,000; Part time

Job summary

A leading independent healthcare provider seeks an experienced Admin and Bookings Clerk to enhance patient coordination at its Torquay hospital. This role involves managing patient bookings, ensuring communication with healthcare professionals, and supporting clinic operations. Strong organizational and communication skills are crucial for this part-time position.

Benefits

25 Days Leave + Bank Holidays (prorated)

Private Pension

Flexible shift patterns

Free Training and Development

Free Parking on site

Qualifications

• Computer literacy required with experience in Word & Excel.
• High degree of accuracy and attention to detail.
• Ability to work within a team.

Responsibilities

• Liaising with patients by phone & letter.
• Booking appointments.
• Maintaining clinics on the EPR system.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Computer literacy

Tools

Word

Excel

Job description

Job Description

Admin and Bookings Clerk

Location: Mount Stuart Hospital, Torquay

Hours: 28 hours per week, Part-time

Salary: Depending on experience + Benefits

Summary:

Mount Stuart Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. The hospital opened in 1984 and is one of Devon's leading private hospitals with an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system. By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

The role:

We have an exciting opportunity for an experienced Admin and Bookings Clerk to join our friendly and supportive team at the Mount Stuart Hospital, base in Torquay. As a Admin and Bookings Clerk you will work as part of the Bookings Team, to support with bookings and enquiries.

This is a busy role liaising with patients, consultants and all hospital departments. We need an individual with a professional approach, excellent verbal communication skills, initiative and the ability to work within a team. You must be computer literate – experience with Word and Outlook being essential. Previous use of an Electronic Patient Record system would be an advantage.

Responsibilities:

• Liaising with patients by phone & letter
• Booking appointments
• Liaising with consultants and their secretaries
• Ensuring timely completion of appointments onto EPR system
• Scanning & auditing of patient information
• Preparation of clinics
• Maintaining clinics on the EPR system
• Booking appointments
• Reception duties as required
  
  
  

What you will bring with you:

• Excellent organisational skills
• An excellent standard of computer literacy to include experience in Word & Excel
• High degree of accuracy and attention to detail
• Excellent communication skills – written and oral
• An excellent standard of computer literacy to include experience in Word & Excel
• The ability to work within a team
• The ability to time-manage
• Experience using a Patient Administration System (PAS) an advantage
  
  
  

Benefits:

• 25 Days Leave + Bank Holidays (prorated)
• Private Pension
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) x3 base salary
• Free Training and Development via the Ramsay Academy
• Free Parking on site (where possible)
• Subsidised staff restaurant (where possible)
• Concerts for Carers
• Employee Assistance Programme
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme
  
  
  

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.