Client Loss Consultant

Arthur J. Gallagher & Co. (AJG); City of Edinburgh; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher seeks a dedicated Loss Adjuster to join the National UK Business Assist team. You will handle GBA claims, provide professional preparation, presentation, and negotiation services, and work on commercial property and business interruption losses.

The role requires ACILA qualification or active pursuit, strong insurance knowledge, and excellent communication skills. UK eligibility, MS Office proficiency, and a client-focused approach are essential.

Qualifications

• Experience in loss adjusting is essential.
• ACILA qualification is essential, or a plan to obtain it.
• Educated to A-Level standard or equivalent is preferred.
• Strong understanding of insurance law, claims, policies, practices, and procedures.
• Excellent communication and negotiation abilities.
• Proficient in MS Office, Excel, Word and other IT systems.
• Eligible to work in the UK.

Responsibilities

• Process GBA claims from initial notification to final conclusion.
• Meet with clients, adjusters, insurers, and other parties to prepare and present settlements.
• Liaise with clients to address claims queries and progress updates.
• Develop strong working relationships with clients and colleagues to promote satisfaction and sales.
• Provide technical assistance to claims handlers and offer guidance to clients.
• Ensure claims processing and related admin tasks comply with policies and procedures.
• Work with Account Executives to inform them of claim developments, especially large or contentious claims.
• Stay informed on industry and product changes to provide accurate advice.

Skills

Communication skills

Negotiation

Relationship-building

Education

ACILA qualification

A-Level or equivalent

Tools

MS Office

Excel

Word

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We're seeking a dedicated and skilled Loss Adjuster to join our National UK Business Assist team. This role focuses on Claim Preparation & Presentation, primarily under the Gallagher Business Assist (GBA) annual product or GBA After the Event (ATE). The successful candidate will provide professional claim preparation, presentation, and negotiation services to our clients, leveraging their extensive experience in commercial property, business interruption, and other material damage claims, including complex and major losses.

How you'll make an impact

• Claim Management:Process GBA claims (including GBA ATE) from initial notification to final conclusion, ensuring all claims are recorded on our central GBA index.
• Client Interaction:Meet with clients, adjusters, insurers, and other parties involved in the claim process to assist in preparing, presenting, and negotiating settlements.
• Communication:Liaise directly with clients to address any GBA claims queries or issues, keeping them updated on claim progress and any arising issues.
• Relationship Building:Develop strong working relationships with clients and AJG colleagues to promote customer satisfaction and support sales of GBA and other services.
• Technical Support:Provide technical assistance to claims handlers and offer appropriate advice to clients throughout the GBA claims process.
• Administrative Duties:Ensure all GBA claims processing and associated administrative tasks are up to date and compliant with GBA claims policies and procedures.
• Teamwork:Work closely with Account Executives to keep them informed of claim developments, particularly for contentious or large claims.
• Industry Awareness:Stay informed of industry and product changes, including legal updates, to provide accurate advice and maintain professional standards.
• Sales Promotion:Actively promote and help increase GBA sales regionally and nationally, including conducting branch visits for guidance.
• Reporting:Provide support and monthly reporting data to your manager and assist in developing the business while maintaining the company's professional reputation.

About You

• Experience:Previous experience in loss adjusting is essential.
• Certification:Associate of Chartered Institute of Loss Adjusters (ACILA) qualification is essential, or a dedication to achieve it.
• Education:Educated to A-Level standard or equivalent is preferred.
• Knowledge:Strong understanding of insurance law, claims, policies, practices, and procedures.
• Skills:Excellent communication and relationship-building skills, with proven negotiation abilities.
• Technical Proficiency:Proficient in MS Office, Excel, Word, and other relevant IT systems.
• Legal and Regulatory Awareness:Ability to understand and apply fundamental legal and regulatory policies related to insurance contracts.
• Eligibility:Eligible to work in the UK.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)