Adjudication & Casework Lead - Public Sector Impact

Government Recruitment Service; City of Edinburgh; On-site; GBP 61,000 - 71,000; Full time

Job summary

The OSBC is seeking an Adjudication and Casework Lead in Edinburgh. Reporting to the Head of Enforcement and Casework, you will lead the Adjudication and Casework functions, set strategic priorities and delivery plans to support the OSBC’s statutory responsibilities and business plan.

You will oversee casework operations, drive performance and continuous improvement, ensure robust, evidence‑based adjudications, and engage with internal and external stakeholders to shape enforcement and payment

Responsibilities

• Lead the Adjudication and Casework functions, setting strategic priorities, delivery plans and operational objectives. Reporting to the Head of Enforcement and Casework, ensuring delivery supports the OSBC’s Business Plan, statutory responsibilities and organisational goals.
• Provide leadership and oversight of all casework and adjudication activity, ensuring operations are delivered efficiently, fairly, consistently and within agreed service standards.
• Lead, motivate and develop high-performing teams, creating a culture of accountability, continuous improvement and excellent customer service.
• Maintain oversight of decision-making processes and case outcomes, ensuring that all adjudications and casework activities are robust, evidence-based, legally sound and aligned with relevant legislation, policies and procedural standards.
• Work closely with the Head of Enforcement and Casework to identify emerging risks, trends and compliance issues, contributing to enforcement strategies and the effective delivery of regulatory interventions.
• Build and maintain effective relationships with internal and external stakeholders, including government departments, legal advisers, industry representatives and small and large business stakeholders, acting as a senior representative for the OSBC on adjudication and casework matters.
• Identify opportunities to enhance operational effectiveness, case management processes, governance arrangements and customer experience through the use of data, insight and best practice.
• Provide assurance on performance, risks and operational delivery, preparing high-quality reports, briefings and recommendations for senior leaders, the Small Business Commissioner, Boards and other governance forums.

Job description

The OSBC is seeking an Adjudication and Casework Lead in Edinburgh. Reporting to the Head of Enforcement and Casework, you will lead the Adjudication and Casework functions, set strategic priorities and delivery plans to support the OSBC’s statutory responsibilities and business plan.

You will oversee casework operations, drive performance and continuous improvement, ensure robust, evidence‑based adjudications, and engage with internal and external stakeholders to shape enforcement and payment