Customer Support Associate

Your World Recruitment Group; England; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A healthcare recruitment firm is seeking a Customer Service Associate for their ADHD Assessment and Treatment service across the UK. The role involves supporting patients throughout their clinical pathway, with responsibilities including patient communication, appointment scheduling, and general administration. The position is full-time and hybrid, based in Shoreditch, London, requiring experience in healthcare customer support and understanding of data confidentiality.

Qualifications

• Experience of customer support in a healthcare setting.
• Experience working within neurodiversity or mental health.
• Understanding of confidentiality, GDPR, and safe data handling.
• Familiarity with GDPR and safe data handling.
• Knowledge of CQC expectations.

Responsibilities

• Communicate with patients and handle calls.
• Book and schedule appointments.
• Process payments and handle general administration.
• General administration.

Skills

Customer support in a healthcare setting

Experience in neurodiversity or mental health

EHR systems usage

Call handling

Understanding of confidentiality and data handling

Familiarity with CQC expectations

Tools

EHR systems

Job description

Customer Service Associate

We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews.

You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support.

This is a Full‑time permanent role based on a Hybrid model, our office is based in Shoreditch, London.

Base pay range: learn more by contacting the recruiter.

Key Responsibilities

• Patient communication and call handling
• Booking and scheduling appointments
• Processing payments
• General administration

Qualifications

• Experience of customer support in a healthcare setting
• Experience working within neurodiversity, mental health, or practice administration
• Experience using EHR systems
• Experience within call handling, administration and operations
• Understanding of confidentiality, GDPR and safe data handling
• Familiarity with CQC expectations

Seniority level: Associate

Employment type: Full-time

Job function: Administrative