Actuarial Analyst

Diligenta; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Actuarial Analyst, where you will play a vital role in supporting customer service and ensuring accurate policyholder records. This position offers the chance to work on various projects, including regulatory initiatives and system updates, while collaborating with a dedicated team. With a focus on personal and career development, you will have access to numerous benefits, including a comprehensive wellbeing program and opportunities for progression within the company. If you are detail-oriented and eager to learn, this is the perfect opportunity for you.

Benefits

33 days holiday including Bank Holidays

Annual discretionary bonus scheme

Personal and career development opportunities

Access to Perks at Work

Cycle to Work Scheme

Wellbeing programme

Contributory pension scheme

Group Life Assurance

Group Income Protection

Qualifications

• Proficient in MS Excel with strong attention to detail.
• Experience in life and pensions preferred but not mandatory.

Responsibilities

• Support operations by addressing customer queries and correcting policies.
• Ensure compliance with Actuarial Technical Standards and regulatory requirements.
• Collaborate with stakeholders to implement necessary changes.

Skills

MS Excel

Attention to Detail

Problem-Solving

Regulatory Understanding

Education

Background in Financial Services

Experience in Life and Pensions

Job description

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

We currently have several vacancies for Actuarial Analysts on the Aviva Account in Bristol. In this role, you will support Customer Service by responding to policyholder calculation requests and addressing complaints. Additionally, you will work on various projects, including client-driven and regulatory initiatives, to update calculation systems and end-user computing (EUC) applications in accordance with requirements. You will also be involved in resolving risk events, ensuring that policyholder records are accurate and up to date.

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Provide support to the operations team by addressing calculation-specific customer queries, calculating required values, and correcting policies where errors have occurred.
• Ensure that all work meets the expected standards, including but not limited to Actuarial Technical Standards and relevant regulatory requirements, while assisting team members with their inquiries.
• Complete regular changes and updates to ensure that regulatory or other required actuarial work is completed within timescales to ensure our systems continue to process policies correctly.
• Collaborate with internal and external stakeholders to implement necessary changes, whether regulatory, client-driven, or remedial.
• Ensure that all work is completed to the expected standards, signed off appropriately, and within agreed budgets, while possibly acting as the actuarial project lead.
• Ensure that any remediation activities meet client expectations and adhere to Consumer Duty requirements.
• Help to maintain existing EUCs, both for Operations and for Actuarial. Also required to identify where new EUCs could be used and to build/support build.
• Develop skills and behaviours in collaboration with your team manager to support improved performance, while also maintaining and expanding your knowledge in your area of specialism.
• Broaden your understanding across other product and platform ranges.

What we're looking for

• Proficient in MS Excel, with a strong willingness to learn and adapt effectively.
• The ability to work independently while remaining flexible to change is essential.
• A solid understanding of regulatory requirements is a must.
• A self-sufficient, detail-oriented candidate who possesses strong attention to detail and problem-solving skills.
• A background in life and pensions is preferred, but candidates must have a financial services background.