Activation Specialist (London)

present of AI; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

LangChain is seeking a customer-facing onboarding specialist in London to guide new customers from contract signing to a working setup on the company's platform. You will help with tracing, evaluation, and deployment basics, ensuring a smooth start for teams adopting AI agents, while building trust through practical support.

A hands-on attitude and curiosity about AI tools are valued over deep engineering background, with room to grow as more customers move from prototypes to live use.

Qualifications

• A few years of customer-facing experience.
• Strong organizational skills and attention to detail.
• Willingness to learn technical setup topics like SDK integration and evaluations.

Responsibilities

• Guide customers from contract signing to a working setup on the platform.
• Assist with tracing, evaluation, and deployment basics for AI agents.
• Learn the platform core concepts to run a first trace and evaluation with customers.

Skills

Customer-facing experience

Organizational skills

Curiosity about AI

Willingness to learn technical setup

Job description

The role is about getting new customers from contract signing to a working setup on the company's platform. A strong candidate has a few years of customer facing work, stays organized, follows through on details, and is comfortable learning technical setup topics like SDK integration and evaluations. Curiosity about AI and a hands on attitude matter more than deep engineering background.

How it fits the AI era

The work sits at the front line of helping teams put AI agents into production, so the specialist guides customers through tracing, evaluation, and deployment basics. AI tools can speed up documentation and routine answers, but building trust, reading a customer's real blockers, and knowing when to bring in deeper expertise stay human. The role grows as more companies move agents from prototypes to live use.

How it builds AI experience

The specialist gains hands on exposure to agent observability, evaluation workflows, and deployment through daily customer setups. Building this means learning the platform's core concepts well enough to run a first trace and first evaluation alongside customers. Recurring questions turned into runbooks also build a practical view of how AI applications are made reliable.

Worth showing

• SaaS setup familiarity
• Organized follow through
• Curiosity about AI tools

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About LangChain

LangChain provides an open agent engineering platform and open source frameworks for building, testing, deploying, monitoring, and governing AI agents, per the company.