Acting MAC Store Manager

The Estée Lauder Companies Inc.; Glasgow; On-site; GBP 30,000 - 42,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Store/Retail/Counter Manager in the United Kingdom, Scotland (Glasgow) to lead and develop a team of Sales Associates.

You will drive sales, deliver exceptional customer service, and manage store operations with a proactive business plan. This role offers opportunities for growth within a prestige beauty leader and requires flexible hours including weekends.

Qualifications

• Experience leading a retail team, preferably in cosmetics.
• Ability to provide inspirational, authentic and personalized service.
• Experience planning and achieving sales and service targets with staff scheduling.
• Experience in store operations including inventory, facilities and cash reconciliation.
• Proven ability to lead a team to meet sales and service goals.
• Experience creating and executing in-store events.
• Ability to work retail hours including nights and weekends.
• Experience with retail POS software and MS Office.

Responsibilities

• Lead, coach and develop the sales team to meet sales, service and operational targets.
• Own and execute an agile business plan to recruit and retain customers.
• Lead in-store events and manage customer relationship management.
• Provide leadership for all front-line marketing and operations.

Skills

Retail leadership

Customer service

Business planning

Inventory management

Staff scheduling

Cash reconciliation

In-store events

POS software

Microsoft Office

Tools

Retail POS software

Microsoft Office

Job description

Description

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview